Support

Email

My email mailbox is always full. How do I solve this?

Premier Communications provides a default of 75M of email server storage.  We recommend that you set up email as a POP3 account on your PC, not IMAP.  Also make sure to check your email preferences to verify that your email program (Outlook, Windows Mail, Windows Live Mail, Apple Mail, etc.) is set to “remove messages from the server” after 5 days or less.

I have a new computer with the Windows 8 or Windows 10 operating system. The email application on my computer only supports IMAP accounts.

While it is true that the email application that comes installed on Windows 8 and Windows 10 only supports IMAP accounts, you can still download and install Windows Live Mail (which is part of Windows Live Essentials) at http://windows.microsoft.com/en-us/windows-live/essentials-other#essentials=overviewother and set up your POP3 email account using the following steps.

Note:  When using the Windows Live Mail installation wizard, select the option to “Choose the programs I want to install” option and uncheck the applications you do not want install, rather than install them all with the recommended.

How do I change my email password?

Click here to change your email password.  Your password must meet the following criteria:  at least six characters long, with at least one lowercase letter, one number and one special character.  Also, it may not contain half or more of your username.

Cable TV

How do I turn the closed captioning feature on and off if I have a set top box or a DVR?

If you have any of our set top boxes or DVR’s you can turn the “closed captioning” feature on and off. Learn how do it in 6 simple steps with photos to guide you through the process. Click here to learn how.

Internet

How do I set up my wireless router?

The best way to set up your wireless router is to refer to your router manufacturer’s website.  Here are some of the more common routers along with links to their support websites.

Why is my internet Connection so slow?

Premier Communications offers different internet connection speeds.  The speed (bandwidth) which is best for you depends on a number of factors.  Some of the main factors are:

  1. The type of content you access on the internet.  Streaming video such as Netflix, YouTube, Hulu, etc.  requires more bandwidth than accessing a basic informational website and reading email.
  2. The number of devices using your internet connection all at the same time.  Many families have a large number and variety of networked devices such as desktop computers, laptops, tablets, iPods, iPads, smart TVs, smart phones, etc. that can access internet connection at the same time.  They share the bandwidth that comes into your home by accessing your router.
  3. At times “slowness” may be the result of a computer that needs to be “cleaned up”.  Over time, as software is installed and updated, additional programs may be “running in the background”, causing the computer to run slowly.

When I’m hooked up wirelessly to the Internet I don’t seem to get full speed, but I do when I plug my device into my home router. What’s going on?

Older wireless routers that supported only the IEEE 802.11 b/g standard can’t perform much over 25 Mbps on a short distance, and less than that when the device is farther from the wireless router.  Even the router supports the newer 802.11n standard the router’s security must be set up as WPA2-PSK/AES to take advantage of all the performance improvements in the newer standard.  Setting up at WPA-PSK/TKIP or WPA-PSK/AES is insufficient.  In short, your options are:

  • If you have a 802.11b or 802.11b/g wireless router to upgrade to one supports 802.11n or 802.11ac
  • If you don’t have any old Wi-Fi clients configure the wireless router for WPA2-PSK/AES.  You will likely need to reconfigure all your home’s wireless devices.
  • If you have older Wi-Fi clients that don’t support WPA2-PSK/AES configure the wireless router to use hybrid mode (WPA/WPA with AES/TKIP)
  • If it can be wired, run a network cable to the device

How to I check my Internet speed

You can easily test the speed of your Internet. Click here to begin the test. Keep in mind that if you are testing your Internet speed over Wi-Fi (the device which you are using to test is not connected to your router via an ethernet cable) the speed will test lower than if you are connected directly to your router with an ethernet cable.

Residential Tech Support

Premier@Home

Setting up all of your home devices can be difficult, Premier@Home can help with phone support or home visits. You can also bring your devices into our offices for repair or setup.

We can help you with:

  • Computer and device set-up and repair
  • Virus and malware removal
  • Data and file recovery
  • Printer and scanner set-up
  • Speakers and audio equipment set-up
  • Hardware and software installation

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Business IT Services

Premier Network Solutions

All of the benefits of seasoned IT pros without the huge price tag. Let us partner with you to be your virtual, full-service IT department. Our flat monthly fee keeps it simple so you can call when you need us.

We can help you with:

  • Computer, work-station and device set-up
  • Virus and malware remediation
  • Hardware and software installation
  • Server maintenance
  • Network set-up and maintenance
  • Firewalls
  • Vendor management
  • And more

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Premier@Work

Small businesses have technology needs too. We understand that a one-size-fits-all IT solutions isn’t always the best. We can work with you to create a customized plan based on the depth of IT support you need and the amount of committed hours required.

We can help you with:

  • Computer and device set-up
  • Virus and malware removal
  • Hardware and software installation
  • Server design, installation and maintenance
  • VPN set-up
  • Network analyzation

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