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Premier Email Help

With Premier Internet service comes a complimentary Email address, ending in or Learn how to make the best use of your email address through setup and management.

Premier Email Passwords

Change or reset your Premier email password

To change or reset your Premier email password, click here. You will be asked to log in using your current email and password, then you will be given the option to reset your password.

Your new password must meet the following criteria: at least six characters long, with at least one lowercase letter, one number and one special character. Also, it may not contain more than half of the same characters as your username.

Set Up Email on Your Computer

Set up your Premier email account using Outlook

Here are the steps for setting up your IMAP account using Outlook on your computer:

1. Open Settings on your computer. Choose "Email & accounts."

2. Click "Add an account."

3. Choose "Advanced setup."

4. Select "Internet email."

5. Enter your mail server settings for your IMAP account as shown below. When this window has been filled in, click "Sign in."

6. Your email is now set up.

Set up your Premier email account using Apple Mail (for Apple computers)

Use the following steps to set up your mail account using Apple Mail:

1. Launch the Mail app.

2. Select "Other Mail Account..." and click "Continue."

3. Enter your name, email address, and password. Click "Sign In."

4. If prompted, verify your account by filling in the following information. Make sure the Account Type is IMAP and the Incoming and Outgoing Mail Servers are correct. Then click "Sign In."

5. Choose which apps you want to use with the account (the Mail app should be selected). Click "Done" to complete your account setup.

Set Up Email on your Smartphone or Tablet

Set up your Premier email account on your iPhone or iPad

Here are the steps to set up email on your iPhone or iPad:

1. Open the "Settings" app.

2. Tap the "Mail" menu. Then tap "Accounts."

3. You will see a list of email accounts if any are set up already. Choose "Add Account."

4. Choose "Other."

5. Tap on "Add Mail Account."

6. Enter your email address and password and tap "Next."

7. Select IMAP for the account type. Fill in the Incoming and Outgoing Mail Server information as shown below.

*Note: Use your full email address for the username. You will need to enter your full email address and password under the Outgoing Mail Server even though it may say that they are optional. Once entered, tap "Next."

8. Your mail application will check to see if it can connect to your incoming and outgoing mail server. If successful, it will create and save your account.

*Note: To specifically edit your settings/preferences for your account in the future, you can access it though Settings > Mail > Accounts. Then select your account.

Set up your Premier email account on your Android phone or tablet

Here are some basic guidelines for setting up your email account on your Android phone. Keep in mind you may need to change some settings in the email program on your computer to receive email on both devices. To set up your account:

1. Go to Settings and choose "Add Account" under the "Account Setup" menu.

Email - Android Add Account Image

2. Enter your email address and password. Then choose "Manual Setup."

3. Select "IMAP" for the account type.

Email - Android POP3 Image

4. Enter your full email address as the username when setting up the incoming (IMAP) server settings.

5. Enter and change the Port to 993.

6. For the outgoing mail (SMTP) server settings, verify that the port is 587 and be sure to enter your entire email address as the username.

7. You can adjust your account settings.

Email - Android Adjust Settings Image

8. Enter your display name and finish the account setup.

Email - Android Display Name Image


Premier Email is giving a “mailbox full” message

Premier Communications provides a default of 150Mb of email server storage. We recommend that you set up email as an IMAP account on your PC. Also make sure to check your email preferences to verify that your email program (Outlook, Windows Mail, Windows Live Mail, Apple Mail, etc.) is set to "remove messages from the server" after 5 days or less.