Residential Voice Services

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Premier Communications offers the latest in digital voice technology whether calling across the street or around the world you can rely on our crystal clear and secure voice services.

CONNECTED          SECURE         DIGITAL TECHNOLOGY

CALLING FEATURES

Premier Communications offers a wide selection of Custom Calling features.  These services offer you convenience, time savings, and greater control in the use of your voice services at a reasonable price.

Caller Id

Caller ID lets you see the calling party’s phone number before answering a call. A special display device located on or next to your phone is required to allow you to view the calling number.

With Caller ID Name and Number service, both a caller’s name and number will appear on the Caller ID device.

What Caller ID does for you:

  • Allows you to determine who is calling before answering or deciding to answer the phone.
  • Enhances security and helps eliminate harassing calls.
  • Your Caller ID display device can store the phone numbers of people who called, even while you were out. You can easily review these numbers and return their calls.

Caller ID Blocking:

This feature is currently available on your line. A subscriber is able to place a call without their directory number being delivered and displayed to the called party.

This is especially important when a subscriber wishes to remain anonymous.

To Activate Caller ID Blocking:

  1. Dial *67, then listen for the confirmation tone and a steady dial tone.
  2. Dial the telephone number as usual and your directory number will not be delivered or displayed to the called party for that call only.
  • The next call you place will deliver your directory number to the called party unless you dial *67 again.

Note: If you have requested Calling Number Delivery Line Blocking from your phone company, you can remove the line blocking on a one-call basis by dialing *82 prior to placing the call. On that one call, your number will display to a Caller ID customer.

Call Waiting

Call Waiting alerts you with a beep during a telephone conversation that another call is waiting to be answered.

What Call Waiting does for you?

  • Prevents missed calls.
  • Callers will hear ringing, not busy signals.
  • Provides many of the advantages of an additional line, but at a fraction of the cost.

To End an Existing Call & Answer a Waiting Call:

  • Hang up, then allow telephone to ring and answer it.

To Hold an Existing Call & Answer a Waiting Call:

  • Depress switchhook, or press flash button (on cordless phone).

To Alternate Between Calls:

  • Depress switchhook, or press flash button (on cordless phone).

To Disconnect Calls:

  • Hang up.

Call Forwarding

Call Forwarding allows you to redirect all calls to another telephone number.

What Call Forwarding does for you:

  • Reduces missed calls.
  • Calls can follow you wherever you go.
  • Eliminates waiting for important calls.
  • Enhances home security when you are away.

To Forward Calls:

  1. Dial *72, then listen for a steady dial tone (or dial 1172 for rotary phones).
  2. Dial telephone number to which calls will be forwarded. When the phone is answered, your Call Forward is in effect.
  3. If the line is busy or there’s no answer; hang up, repeat steps 1 & 2 and listen for a confirmation tone.

To Cancel Call Forwarding:

  1. Dial *73, then listen for the confirmation tone (or dial 1173 for rotary phones).
  2. Hang up.

Note: Calls forwarded to long distance telephone numbers will be charged to you.

Three-Way Calling

When you are talking with someone, Three-Way Calling allows you to add a third person to the call.

What Three-Way Calling does for you:

  • Reduces the need for callbacks when trying to confirm plans and schedules.
  • Brings family and friends together.
  • Conference with business colleagues.

To Set Up a Three-Way Call:

  1. Press and quickly release the switchhook to place the first person on hold.
  2. Listen for three beeps and a steady dial tone.
  3. Dial the third person’s phone number.
  4. When the third person answers, you can talk privately before adding back the first person.
  5. To make the three-way connection, press and release the switchhook. You can now talk with both people at the same time.

To Cancel the Three-Way Connection:

  1. If the third person did not answer or you wish to disconnect them, just press and release the switchhook. You’ll be reconnected to the person holding. Or, if either of the two people hang up, you can continue talking with the remaining person.

Voicemail

There are number of steps that you need to do in order to get started with voicemail.  We have outlined these steps for you below.

  1. Step 1: Pick up your receiver and dial (see chart).
  2. Step 2: Press 9 to access the Setup menu.
  3. Step 3: To change or record your greeting:
    1. Press 1 – Greeting options
    2. Press 2 – Record your greeting
    3. Press # – End recording function
    4. Press 1 – Listen to greeting
    5. Press 2 – Save greeting.  Greeting must be saved to be activated.
    6. Press 3 – Delete greeting
    7. Press * – Return to mailbox setup
  4. Step 4: To change your password:
    1. Press 2 – Change your password
    2. *Enter new password, followed by the # key.
    3. *To verify, enter your password.

Setting up voicemail to answer when you are on the phone:
Step 1: Lift your handset and press *90, listen for dial tone.  Now dial (see chart), when the phone is answered, your voicemail is in effect.  (Lifting the handset and pressing *91 will “turn off” this option.)

Setting up voicemail to answer when you are not at home:
Step 1: Lift up your handset and press *92, listen for dial tone.  Now dial the number of rings (2-9) to be allowed before the call is answered. Then dial
(see chart), this will allow voicemail to answer when you can’t get to the phone or when you’re not home. (Lifting the handset and pressing *93 will “turn off” this option)

What do I do if I have a message?
You will hear a stutter dial tone if you have a
message.  (You can dial through the stutter dial to make a call) Dial (see chart).

How do I check my messages from another phone?
Dial (see chart).  Enter your mailbox number, which is your phone number. Enter your password and press the # digit.

Akron568-6996
Akron (former consolidated)568-9889
Boyden725-6996
Boyden (former consolidated)725-9889
Doon726-6996
Doon (former consolidated)726-9889
George475-6996
Granville727-7000
Hawarden552-9889
Hinton947-7000
Hull439-6996
Hull (former consolidated)439-9889
Ireton278-6996
Ireton (former consolidated)278-9889
Le Mars541-6996
Little Rock479-7000
Maurice567-7000
Orange City737-9996
Rock Rapids472-0996
Rock Rapids (former consolidated)472-9889
Rock Valley451-6996
Rock Valley (former consolidated)451-9889
Sanborn729-7000
Sibley754-9889
Sioux Center722-5851

Relay Service

The telecommunications relay service is a valuable communications tool which allows hearing individuals and businesses to use their telephones to call and communicate with individuals who are deaf, deaf/blind, hard of hearing, or have difficulty speaking through their telephones. Relay service also provides full telephone accessibility to individuals who are deaf, deaf/blind, hard of hearing, or have difficulty speaking so that they also have the opportunity to make personal and business calls like any other telephone user. Specially trained operators confidentially complete relay calls and stay on the line to relay conversations electronically over a text telephone (TTY) or verbally between the callers.

Iowa Relay         Minnesota Relay

LIFELINE ASSISTANCE PROGRAM

Premier Communications participates in the Lifeline Assistance program. The Lifeline Program is a federal program that provides a monthly benefit on home or wireless phone and broadband service to eligible households.

If you qualify, the Lifeline benefit can lower or eliminate the cost of your monthly phone or Internet bill. To determine if you are eligible, or to apply for a benefit, visit our Lifeline Assistance page.