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Voice Help

Take advantage of digital voice technology and features to keep up with your busy, on-the-go lifestyle.

Voicemail

Set Up or Change Your Voicemail Password

Step 1: Pick up your receiver and dial the phone number of the town you live in, based on the chart below

Akron 568-6996 Little Rock 479-7000
Boyden 725-6996 Matlock 738-7000
Dickens 836-7000 Maurice 567-7000
Doon 726-6996 Merril 938-6996
George 475-6996 Orange City 737-9996
Granville 727-7000 Rock Rapids 472-0996
Hawarden 552-9889 Rock Valley 451-6996
Hinton 947-7000 Sanborn 729-7000
Hull 439-6996 Sibley 754-9889
Ireton 278-6996 Sioux Center 722-5851
Le Mars 541-6996 Webb 836-7000

Step 2: Press 9 to access the Setup Menu.

Step 3: Press 2 to change your password

Step 4: Enter a new password, followed by the # key.

Step 5: To verify, enter your new password again.

Set Up or Change Your Voicemail Greeting

Follow the steps below to set up or change your voicemail greeting.

Step 1: Pick up your receiver and dial the phone number of the town you live in, based on the chart below

Akron 568-6996 Little Rock 479-7000
Boyden 725-6996 Matlock 738-7000
Dickens 836-7000 Maurice 567-7000
Doon 726-6996 Merril 938-6996
George 475-6996 Orange City 737-9996
Granville 727-7000 Rock Rapids 472-0996
Hawarden 552-9889 Rock Valley 451-6996
Hinton 947-7000 Sanborn 729-7000
Hull 439-6996 Sibley 754-9889
Ireton 278-6996 Sioux Center 722-5851
Le Mars 541-6996 Webb 836-7000

Step 2: Press 9 to access the Setup Menu.

Step 3: To change or record your greeting:

  • Press 1 - Greeting options
  • Press 2 - Record your greeting
  • Press # - End recording function

Step 4:: When you are finished recording your greeting:

  • Press 1 - Listen to greeting
  • Press 2 - Save greeting. (Greeting must be saved to be active.)
  • Press 3 - Delete greeting
  • Press * - Return to mailbox setup

Check Your Home Voicemail on a Different Phone

Step 1: Dial the phone number of the town you live in, based on the chart below

Akron 568-6996 Little Rock 479-7000
Boyden 725-6996 Matlock 738-7000
Dickens 836-7000 Maurice 567-7000
Doon 726-6996 Merril 938-6996
George 475-6996 Orange City 737-9996
Granville 727-7000 Rock Rapids 472-0996
Hawarden 552-9889 Rock Valley 451-6996
Hinton 947-7000 Sanborn 729-7000
Hull 439-6996 Sibley 754-9889
Ireton 278-6996 Sioux Center 722-5851
Le Mars 541-6996 Webb 836-7000

Step 2: Enter your mailbox number, which is your phone number.

Step 3: Enter your password and press the # key.

Set Up Voicemail to Answer When You’re on the Phone

Step 1: Lift your handset and press *90, listen for dial tone.

Step 2: Dial the phone number of the town you live in, based on the chart below

Akron 568-6996 Little Rock 479-7000
Boyden 725-6996 Matlock 738-7000
Dickens 836-7000 Maurice 567-7000
Doon 726-6996 Merril 938-6996
George 475-6996 Orange City 737-9996
Granville 727-7000 Rock Rapids 472-0996
Hawarden 552-9889 Rock Valley 451-6996
Hinton 947-7000 Sanborn 729-7000
Hull 439-6996 Sibley 754-9889
Ireton 278-6996 Sioux Center 722-5851
Le Mars 541-6996 Webb 836-7000

Step 3: When the phone is answered your voicemail is in effect.

(Lifting the handset and pressing *91 will “turn off” this option.)

Set Up Voicemail to Answer When You’re Not Home

Step 1: Lift up your handset and press *92, listen for dial tone.

Step 2: Dial the number of rings (2-9) to be allowed before the call is sent to voicemail.

Step 3: Dial the phone number of the town you live in, based on the chart below, this will allow voicemail to answer when you can’t get to the phone or when you’re not home.

Akron 568-6996 Little Rock 479-7000
Boyden 725-6996 Matlock 738-7000
Dickens 836-7000 Maurice 567-7000
Doon 726-6996 Merril 938-6996
George 475-6996 Orange City 737-9996
Granville 727-7000 Rock Rapids 472-0996
Hawarden 552-9889 Rock Valley 451-6996
Hinton 947-7000 Sanborn 729-7000
Hull 439-6996 Sibley 754-9889
Ireton 278-6996 Sioux Center 722-5851
Le Mars 541-6996 Webb 836-7000

(Lifting the handset and press *93 will “turn off” this option).

Telephone Features

Turn Call Forwarding On and Off

You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.

Turn On Call Forwarding:

Step 1: Lift handset and listen for dial tone.

Step 2: Press *72. Listen for the dial tone.

Step 3: Dial the number where you want your calls forwarded. When the phone is answered, your call forward is in effect.

If the line is busy, or there is no answer hang up and repeat the steps above.

Turn Off Call Forwarding:

Step 1: Lift handset and listen for dial tone.

Step 2: Press *73. Listen for confirmation tone, then hang up. Your call forward is now “off”, and the call will ring normally on your phone.

Change the Call Forward Number:

Follow the steps above to turn off call forward. Repeat the steps to turn on call forward, entering the new “forward to” number.

Use Call Waiting

You can use your telephone without missing another call. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

To answer a waiting call:

When you are on the phone, a special tone tells you a second call is waiting. Simply press and quickly release the “switch hook” or “flash” button on your telephone. Your first caller is automatically placed on hold while you are connected with the second caller.

If you choose not to answer the incoming call:

You will hear a special tone to remind you of the waiting call.

To alternate between callers:

Simply press and quickly release the “switch hook” or “flash” button. While you talk with one caller the other will automatically be placed on hold. Each conversation remains private.

To end either call:

Hang up. Your phone will ring. When you answer, you will be automatically connected with the remaining caller.

To “turn off” call waiting before making a call:

Lift handset and listen for dial tone. Press *70. Listen for the confirmation tone. Dial the telephone number you wish to call. After you hang up, call waiting automatically “turns on” again.

To “turn off” call waiting during a call:

Press the “switch hook” or “flash” button. Press *70. Listen for the confirmation tone. You will automatically be reconnected to your call. After you hang up, call waiting automatically “turns on” again.

Use 3-way Calling

When you are talking with someone, you can add a third person to the call:

Start a 3-way Connection:

Step 1: While on the phone with one person, press the “switch hook” or “flash” button to place the first person on hold.

Step 2: When you hear a dial tone, dial the third person’s phone number. When the third person answers, you can choose to talk privately before making it a 3-way conversation.

Step 3: To make the 3-way connection, press the “switch hook” or “flash” button again. You can now talk with both people at the same time.

To cancel 3-way connection:

If the third person did not answer or you wish to disconnect them, just press the “switch hook” or “flash” button. You will be reconnected to the person holding. Or, if either of the two people hang-up, you can continue talking with the remaining person.

To end call completely, simply hang up.

Emergencies & Alarms

Will my landline phone work during a power outage?

There are two items to keep in mind to ensure your landline telephone continues to work during a power outage:

  1. Make sure you have a backup battery installed on your modem or ONT (the telecommunications service box typically located either on the side of your house or in your utility room). This installation is performed by a Premier Communications technician. To find out if you have a backup battery installed, or to order a backup battery, please contact us.
  2. Note: Premier Communications’ backup battery only powers your phone line, not the telephone, or device, itself.

  3. In addition to a backup battery, you will need to have a corded phone available. Most cordless phone models need an AC power source to operate. In the case of a power outage, your cordless phone will still need a power source to operate.

If you don’t have a corded phone, or if you prefer not to get one, consider buying a generator (i.e. UPS) that can maintain power to your home and provide power to a cordless phone.

For more information on backup batteries and your telephone options in the case of a power outage, please contact us.

To read more about Premier Communications backup telephone line batteries see our Terms & Conditions.

Life Alert Customers (Medical Alarms)

It is critical that you have a backup battery for your phone line to ensure the phone line is active for notification of emergency, in case of a power outage.

Note that you will also need a separate source (such as a generator) to power any devices such as alert necklaces, bracelets, or cordless telephones.

Read our related Article: Will my landline phone work during a power outage?

Hog Building Alarms (Animal Care alarms)

It is critical that you have a backup battery for your phone line to ensure the phone line is active for notification of emergency, in case of a power outage.

Note that you will also need a separate source (such as a generator) to power any devices such as cordless telephones or information monitoring devices.

Read our related Article: Will my landline phone work during a power outage?

Phone Numbers

I want Premier’s telephone service. Can I keep the telephone number I currently have with another provider?

Yes, you can keep your current number. Premier works with many different providers to ensure you can keep your phone number when switching your telephone service from another provider to Premier. When you order your services, make sure you tell your customer care representative that you would like to keep your telephone number. This is also known as a “port request.”

Note that your current provider may have a “port freeze” on your telephone line. If this is the case, you will need to call your current provider and ask them to remove this port freeze before Premier can transfer your telephone number to our service.

I’m not home much. Can calls to my landline phone automatically ring to my cell or office phones?

Premier offers a telephone feature called “find me/follow me.” This feature allows incoming calls to your home telephone number to be received at different locations, on different phones. When your home phone number is dialed our system routes the call through your designated list of numbers. The alternative phones may ring simultaneously or in a preferred order of answering. If no connection is made once all telephones have rung, our system will route the call to voicemail.

Simultaneous Ringing:

A caller dials your home telephone number. Simultaneously, your home phone, cell phone and office phone will all ring. If there is no answer on any phone, the call will roll to voicemail.

Sequential Ringing:

A caller dials your home telephone number. Your home phone rings first, your cell phone rings next and finally, your office phone will ring. If there is no answer on any phone, the call will roll to voicemail.

To order find me/follow me for your home phone number, please contact us.

Federal Assistance Programs

I’m currently on Medicaid and Veterans Pension. Do you offer any assistance for me?

Yes. Premier participates in the Lifeline Assistance Program. The Lifeline Program is a federal program that provides a monthly benefit on home phone or broadband services to eligible households.

Learn more about eligibility and guidelines