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Internet Help

Make sure you get the most out of your Internet speed, so you can surf, stream and shop without missing a beat.

PremierHQ App

HOW TO: Set up the PremierHQ app on your mobile device

Easily see and manage your WiFi network with a simple app on your smartphone. Get started with the PremierHQ app.

Watch the setup video, or follow the instructions below.

Step 1:

Download the PremierHQ app. You can download the app by searching “PremierHQ” in the Apple App Store or Google Play Store.

Apple App Store Link > https://apps.apple.com/us/app/premierhq/id1536717934

Google Play Store Link > https://play.google.com/store/apps/details?id=com.premier.smarthome

Once you’ve located the app in the App Store, download and install it on your mobile device.

Step 2:

Open the PremierHQ app and select “Let’s Get Started” button at the bottom of the screen.

Step 3:

Scroll down to the bottom of the page and choose “Don’t have an account? Sign Up.”

Step 4:

Enter your information as prompted by the app. The password you use here will be the same password you use to login to the app each time you open it.

Step 5:

The app will prompt you grant access to the camera. Click “ok” to grant access.

Step 6:

Your GigaSpire will have an information sticker on the bottom with all of the model information and a QR code for easy setup. Scan the QR code. Alternately, you can manually enter the MAC Address and Serial Number found on the information sticker.

Step 7:

Name your network and create a password.

  • If a Premier Technician has already set up your wifi name & password, you can select “skip this step”.
  • If you are setting up your WiFi for the first time:
    • Enter a Router Name. This will be used throughout the app (eg “John’s Router” or “Smith Family Router”).
    • Enter a Network Name (SSID), this will be your wireless connection name. This is also the name that will appear in your list of available WiFi Networks on your (and other’s) devices.
    • Select a password for your wireless network

Step 8:

Setup Mesh. Unless a Premier technician prompts you, click “I don’t have a mesh (SAT)”

Just like that, you’re all set up!

HOW TO: Set up a guest network with the PremierHQ App

Easily set up and share guest network(s) when Aunt Betty comes to visit or you have a babysitter. You can set up multiple guest profiles and manage them with time limits and selected days.

Watch the video (coming soon!), or follow the instructions below.

Step 1:

From the main dashboard on the mobile app, tap the + button on the bottom dock. Then tap the Network button and begin the process of creating your guest network.

Step 2:

Choose and enter your Guest Network Name (SSID). This is the name your guests will see in a list of available WiFi networks.

Step 3:

It’s highly recommended that you select an encryption type to protect your network. WPA-2 or WPA options for Encryption Type are WPA or WPA-2 mixed (WPA-2 mixed is recommended, it has greater device compatibility) This will bring up boxes for you to set and confirm your password for this guest network.

Step 4:

Now you can set the start and end time for your guest network. If family is visiting for the weekend, set the network for the time they’ll be in your home. If you have guests coming over for a party you can set your network only during the time of the party so it automatically shuts off at the desired time. If you choose the button for Endless Network, your guest SSID will broadcast indefinitely, until you manually delete or edit the network.

Step 5:

Once you have the settings the way you want them, tap “done” in the upper right corner.

Step 6:

Once you’ve configured your settings, you’ll be given the option to send a text notification to any contacts stored in your mobile device that may be attending. This will present them with the information they need to sign on to the guest network upon arrival.

HOW TO: Use the PremierHQ app to turn off Wi-Fi access to a specific device

It’s easy to turn off Wi-Fi access to a specific device on your network. From the Dashboard, tap on “Things” and tap the device you want to turn off. Then toggle the internet access option to “off.”

You can also turn off Internet access to a specific device that is associated with a family member’s profile by tapping “people” at the bottom of the menu dock, then tapping on the person’s profile and scrolling down to select the device.

HOW TO: Set up Basic Parental Controls in the PremierHQ App

Setting up parental control gives you the ability to set profiles and assign devices for basic on/off control. This works great for dinner or bedtimes.

Watch the video (coming soon!), or follow the instructions below.


If you have the Enhanced Parental Control package, you have access to even more features for just $3.95/month! Contact Premier Communications to sign up for Enhanced Parental Control package today 800-741-8351


Step 1:

The first step to create a parental control profile is to add people to your app. You can do this within the app by selecting the "+" icon from the Main dock at the bottom of the screen. Then by tapping “People” to create a new profile.

Step 2:

Then, simply enter the name in the box presented. From there, you’ll tap on your child’s devices that are on your network that you would like to add to this profile and add a photo if desired to represent this profile. Once you have selected all the devices, select "done" located at the top right of the screen.

Step 3:

Tapping the “Internet Access” icon allows you to instantly disable all devices connected to each individual profile. Disabling internet access may take a few moments.

Step 4:

At any time, you can add or remove devices by selecting the profile and the “Edit” button at the top right hand side of the screen. To add new devices click "+" button, or tap the "-" icon to remove an existing device.

HOW TO: Add Two Factor Authentication to the PremierHQ app

To increase security, you can set a passcode for your PremierHQ App. Once enabled, this passcode will need to be entered each time to open the app. 

To enable the passcode, tap the "settings" icon and select "Set Passcode." This will allow you to set a PIN that must be entered any time the app is launched. The PIN must be a minimum of 4 characters. Once a PIN has been configured, it can be enabled or disabled.

HOW TO: Identify a device that just shows numbers and/or letters as the identifier in the PremierHQ App device list

You may see entries in your Device List that consist of a string of numbers and/or letters. This may happen for devices that do not send identifying information to the GigaSpire when they join the network. Typically, the string of numbers and/or letters displayed in the PremierHQ app are the hardware address (also known as the MAC address) of the device. The MAC address is typically found on a sticker on the device or, if the device has a management interface, somewhere in the network settings.

To properly identify the device, compare the device MAC address to the string of numbers/letters listed in the PremierHQ app.

Alternatively, you can toggle Internet access off for that unknown device and then test devices in your home to determine which device cannot access the Internet.

Once you have identified the device, you have the option to “rename” the it to something more recognizable (eg. Mom's iPhone).

To Rename a device, tap the device name and tap “edit” in the upper right corner of the screen. You will see a field titled “name.” Type in a new name for the device, then tap “done” in the upper right corner of the screen.

HOW TO: Find and Edit Your Connected Devices in the PremierHQ App

Easily view and edit all of the connected devices on your Internet network within the PremierHQ App. You can rename and recategorize each device and even pause Internet access to each individual device.

Watch the video (coming soon!)

To see a list of the devices that are connected to your WiFi network, simple tap the "things" tile on the home screen. This presents you with a list of devices. You can also see the list sorted by the type of device by tapping the "Type" heading.

To view more details about the devices simply tap the device name.

HOW TO: Change your WiFi network name and password

Changing your network name and password is easy with the PremierHQ app. Keep your home safe and secure.

Watch the video

HOW TO: Set Time Limits in the Parental Controls

Decide when devices should be online (or offline!) by profile and set time limits for individual sites or apps.

Watch the video (coming soon!) or follow the instructions below.

Select "people" from the main dashboard, and tap on the profile that you want to set a time limit.

Under "options", tap the "time limits" heading.

Next, you’ll see this timeline interface; None, everyday and custom. In the "everyday" menu - Setting the offline hours in this section will impose the same offline hours every day. Or if you prefer, you can select individual days of the week and set different offline hours for each day by selecting "custom". 

Tap on the day to set a start and end time for offline hours. If you select All Days, for example, and block 10:00 p.m. to 6:00 a.m. it will show up as 8 offline hours for each day. You can also add additional offline hours for each day. Just select the day, click on the + sign and add an additional block for that day. Once you’ve set the Start Time and End Times, simply tap Save.

You can set up to 5 different offline blocks of time each day.

Your profile can also be set-up for specific devices. For example, you could create a profile for Gaming Systems within your home and only allow them to be used during a specific block of time during the day.

Note: Devices trying to connect during days/times where access is blocked may behave as if it does not have an Internet connection or display an error of some sort, depending on the individual device or browser.

HOW TO: Run a Bandwidth Test on the PremierHQ App

Test your Internet speed to make sure everything is happy and humming.

Watch the video (coming soon) or follow the instructions below.

Step 1: From the main dashboard, tap "my network"

Step 2: Tap the "Equipment" heading

Step 3: Select your GigaSpire Router and then tap "bandwidth test". 

Step 4: Tap the button that says "Run Test". This will run the speed test. The results will appear as a notification in the notification center and the most recent results will also show on the main dashboard.

PremierHQ: Enhanced Parental Controls

HOW TO: Set filters for Enhanced Parental Controls

Enhanced Parental Controls give you the ability to set profiles, add filters, create time limits, and view network usage. To receive the Enhanced Parental Controls subscription, contact Premier Communications at 800-741-8351 to sign up.

Using the Filters feature within the Enhanced Parental Controls service will help you control the type of content your family or small business is exposed to on the Internet.

Watch the video (coming soon!)

Using the Restrictions feature within the Enhanced Parental Controls service can help you control the type of content your family or small business is exposed to on the Internet. Within the app, choose a profile and tap the “Restrictions” button. In the menu, you’ll see three sections labeled – Content Restrictions, Applications, and Websites.

You can apply Safe Search (Google and Bing) along with YouTube Restrictions at the profile level by selecting the boxes at the top.

Content Restrictions

The Content restrictions section prevents users from accessing entire sections of the Internet – keeping them from viewing things like pornographic and gambling websites, sites featuring violent content, and P2P/File Sharing sites. Once the item is checked, the app will refresh, and the filter has been applied.

You will also notice several template filter presets that you can select. These block certain items based on age range.

Note: Individual websites are categorized into the following groups for content restriction purposes. While this does not represent all categories imaginable, it is the set that represents some of the most common groups parents wish to restrict. Cloud services and automation are responsible for analyzing and categorizing websites focusing on the most commonly seen sites. Users can always block a specific site if it has not been categorized yet by using the website filter option.

Applications (Apps)

In the next section, you can filter by apps. Here, you can ban or allow a profile to access specific apps. For example, if your child has a friend visiting who needs to get homework done, you can ban a gaming application from connecting to the Internet during the visit. You can do this with other applications like Steam, Discord, Skype, and Minecraft. Once the app has been added to the list, you can toggle it on or off whenever you choose or set a daily time limit for that application. Simply start typing in the “search applications” field to see if the app is available to block.

Websites

In the third section, you have the option to ban or allow specific websites. For example, if you notice that a user is spending too much time browsing specific sites, you can add the URL to block it. Once added, just like in the previous section, you can allow or block the site at any time.

Note: Applications are not websites. Applications access data directly from servers that a web browser would never know about or be able to block by name. This is where the application filter is used. For example: Subscribers can block the website twitter.com via the website filter. If the Twitter application is installed on the device as an app, it will also need to be blocked in the application filter.

You can also allow specific content that might have otherwise been blocked by a category filter. For example: You could block the category Social network, then add facebook.com to the website filter and set it to allow access specifically to Facebook.

When setting filters and time limits, it may take a few minutes to become active and apply those settings to active device connections.

Which Parental Control Features are available on the PremierHQ app and which require the Enhanced Parental Control Subscription?

Watch a Video. Tour the Advanced Parental Control features that are available with the subscription.

Basic Parental Controls
FREE on the PremierHQ App
Enhanced Parental Control Subscription
$3.95/month
Create family member profiles
Name a profile and add a profile photo
Add/remove devices to each profile
Turn a profile off or on to control Internet access
Schedule offline times for each day of the week
Receive notifications about new activity within the PremierHQ app
Allow or deny access to entire sections of the web (example: nudity, violence, gambling)
Allow or deny access to apps (example: Minecraft, WhatsApp, Snapchat) or add time limits for allowed apps.
Allow or deny access to specific websites (example: reddit.com)
View history of sites visited or apps used during the past day, week and month
Enable or disable “safe search” within Google, Bing and YouTube searches to block inappropriate search results.
Create a set device priorities so the most important devices get the best network speed.

GigaSpire

HOW TO: Reboot your GigaSpire (and keep the settings)

To reboot your GigaSpire, remove the power cord from the GigaSpire for 10 seconds, then plug the power cord back in.

Note: There is also a button labeled RESET on the back of the GigaSpire. Do not press this button unless the Premier Communications HelpDesk staff or a technician request that you do this. Pressing the “reset” button will perform a factory reset, and you may lose Internet service.

Can I reboot my GigaSpire from the PremierHQ app?

The GigaSpire cannot be rebooted from the PremierHQ app.

See related article HOW TO: Reboot your GigaSpire (and keep the settings).

Troubleshoot

Your WiFi seems slow or is dropping signals

Your WiFi seems slow or is dropping signals

If your Internet seems slow or you are noticing that you are “dropping”? your Internet connection (ie. Your computer/iPad etc. will show no Internet connection, even though it was connected moments earlier) there are a number of factors that could contribute to these issues:

  1. The speed you need.

    Sometimes you aren’t subscribed to an Internet speed that is fast enough to support what you are doing on the Internet.Keep in mind that if you are adding devices in your home or you begin a streaming service, these changes will impact the Internet speed you need. As technology advances streaming and even web browsing requires more speed to run Internet applications and programs.

    Premier Communications offers a variety of Internet speeds. The speed which is best for you depends on a number of factors. Some of the main factors are:

    1. The type of content you access on the internet. Streaming video such as Netflix, YouTube, Hulu, etc. requires more bandwidth than accessing a basic informational website and reading email.
    2. The number of devices using your internet connection all at the same time. Many families have a large number and variety of devices that are sharing your Internet speed, such as laptops, tablets, iPods, iPads, smart TVs, smartphones, etc. All of these devices share the Internet speed that comes into your home by accessing your wireless router or GigaCenter. The more devices you have using the Internet at the same time, the more the speed is “spread out”? between the devices, causing the Internet connection on each device to run slower.
  2. Keep it clean.

    At times “slowness”? may be the result of a computer or device that needs to be “cleaned up”?. Over time, as software is installed and updated, additional programs may be “running in the background”?, causing the computer or device to run slowly. You can also clean up your web browser by getting rid of Internet Explorer for the more nimble Firefox or Chrome. Getting rid of browser toolbars will also streamline your browsing. You do this manually in the browser add-on settings.

  3. Age gracefully.

    The age of your device can also impact how fast web pages load or video can stream. Older devices have older wireless network cards, which means that they can only process Internet speeds that they were created to process. As technology advances and Internet speeds increase, it may be that your old device just can’t keep up. This applies not just to devices but to your wireless router as well. We recommend updating your router every 2-3 years to keep up with technology and ensure a good WiFi experience.

    Don’t want to worry about a wireless router? Rent a GigaCenter from Premier, we take care of the installation, setup and maintenance. Explore the GigaCenter

  4. Walk the wire.

    In order to ensure your most important devices get priority on your network, we recommend that you “hard wire”? (connect the device to your router with a Cat5e or Cat6 Ethernet cable) the device. This gives it “network priority”? and increases the Internet speed to that device, by transferring an Internet signal over the Ethernet cable instead of distributing it through the air (WiFi). A wired connection gives you the best speed because it is not subject to interference issues that WiFi has, such as data loss, router placement and other factors.

    Read our related Article: Get the Most speed out of your WiFi Connection

    Not sure where to start with the troubleshooting process? Contact us and ask for the Internet Help Desk.

Speed tests are showing slower speeds than what you’re paying for

Wi-Fi speeds are susceptible to countless environmental factors. WiFi can be blocked by walls and floors. Other wireless devices can interfere with the signal, including things you wouldn’t think of like microwaves and cordless phones, as well as nearby routers using the same channel. Even the wireless card within the device can cause problems. The result is inconsistent performance. As you move around your home, you can see the strength of your WiFi network connection fall and rise, affecting speed accordingly. You may even have “dead spots”? in your home where the WiFi signal doesn’t reach at all.

In short, because of all of the above factors, when you run a speed test over WiFi it will likely be lower than a speed test run over a wired, CAT5/CAT6 (Ethernet) connection.

Premier is delivers a specific speed to your home, the speed you pay for. From there, your wireless router takes that speed and spreads it over your home (through walls, floors etc) and among all of your connected devices. The further your device is from your wireless router, and the more devices that are simultaneously connected to your WiFi, the more the original Internet speed is “spread out”? and the slower the speed test will read.

Note – the age of your router can also impact your WiFi speeds.

Read our related Article: How to Run an Accurate Speed Test

Read our related Article: Get the most speed out of your WiFi connection

Get the most speed out of your WiFi Connection

Many factors can affect your WiFi connection and your speed. Get some tips to optimize both.

Wireless Router Placement

Place your router in a central location in your home and off the floor and away from walls and metal objects.

Range Matters

Stay within range of your router. Typically, the closer you are the better the signal.

Running Interference

Reduce the number of items placed directly next to, or around, your router and avoid using other wireless devices (like baby monitors or cordless phones) that operate on the same frequency.

The Latest and Greatest

Use a modern router. We suggest replacing your router every two to three years to get the most out of your Internet speed. The best routers today are the ac series. If you have an older series such as b, g or n, it could be slowing you down. Learn more about Router models

Size and Coverage

Get enough WiFi coverage for the size and building style of your home. Many routers will only cover up to 1,500 square feet. If you have a large and/or multi-level home, it may be necessary to add additional wireless routers or a GigaMesh Network to fill in the WiFi coverage gaps. It is also important to consider the building style and material make-up of your home. If you home has plaster and lath walls or concrete floors, additional coverage may be necessary.

Devices

Make sure your devices are equipped with Gigabit-compatible network cards and that all devices are clear of malware, extra program and app clutter and Internet browsers don’t have tool bars or add-ons slowing down your connection.

Order the Internet speed you need

To make sure you are getting the best WiFi experience, keep I mind the more devices that are accessing your WiFi network at one time, the more speed you need to accommodate them. “Overloading”? your WiFi network by trying to use more downstream (or upstream) speed than what you subscribe to may result in devices appearing to slow down or freeze and video streaming to continually buffer.

Security Clearance
It’s important to password protect your wireless network. This not only ensures that no one is siphoning your Internet connection, but it also allows you to control who is accessing your home network. If you have an “n”? or an “ac”? router, make sure that you are using WPA2 (WiFi protected access) with AES encryption (protection).

Don’t want to deal with Internet speeds or wireless routers? Rent a GigaCenter from Premier, we take care of the installation, setup and maintenance (perk – GigaCenters are 802.11 ac). Explore the GigaCenter

How to connect a device directly to your router via Ethernet.

In order to ensure your most important devices get priority on your network, we recommend that you “hard wire”? (connect the device to your router with a Cat5e or Cat6 Ethernet cable) the device. This gives it “network priority”? and increases the Internet speed to that device, by transferring an Internet signal over the Ethernet cable instead of distributing it through the air (WiFi).

Ethernet Hard Wire Image

A wired connection gives you the best speed because it is not subject to interference issues that WiFi has, such as data loss, router placement and other factors.

To connect a device to your router follow these steps:

  1. Locate the Ethernet port on your device (typically located on the back side of the device. Note: not all devices have Ethernet ports (eg. phones, tablets etc) and therefore, not all devices can be hardwired. Ethernet Port Image
  2. Purchase an Ethernet Cable, in the length you need to span between the device and your wireless router. Ethernet Cables Image
  3. Plug one end of the Ethernet Cable into the back side of your device. Note: both ends of the Ethernet cable are exactly the same, so each end is interchangeable.
  4. Plug the second end of the Ethernet cable into the back of your wireless router. You can use any of the Ethernet ports (LAN) but DO NOT use a port marked “Internet”? or “WAN”?. Note: each wireless router brand looks slightly different. Your device is now connected via Ethernet and is no longer running on your WiFi network. LAN Ethernet Ports Image

Internet Speed & WiFi

How to check your Internet speed

Curious what your Internet speed is?

  1. Visit our speedtest page
  2. Click the “check your speed”? button
  3. Once the speedtest has finished calculating, your results will be displayed.

Download Speed – speed which data travels from the Internet to your computer

Upload speed – speed which data travels from your computer to the Internet

Related our Related Article: How to run an accurate speed test

How to run an accurate speed test

There are a few “best practices”? to follow to ensure that you get the most accurate speed test results.

  1. Disconnect all devices from your WiFi, except for the device you are using to run the speed test. This includes devices you may not think of such as: streaming music services that run in the background, downloading updates, Netflix streaming on a TV in another room, etc. Don't forget mobile devices, too. Most smartphones auto-connect to your wireless network when they're within range, so turning on airplane mode is probably a smart idea during your test... assuming you're not testing from your phone, of course.

    If you're not sure if something might be using the internet, turning it off is a safe bet during your test.

  2. Connect the device directly to your router with a CAT5/CAT6 Ethernet cable. WiFi is prone to interference by devices, distance, building materials and more. Get the most accurate results by eliminating this interference by using a direct connection.
  3. Close any additional programs or apps running on your device, these items could interfere with the bandwidth and skew your results.
  4. Restart your router (unplug the power cord, wait 30 seconds and then plug it back in). This ensures a fresh start and an uninterrupted connection.
  5. Click here to visit the speed test page 

Minimizing the "noise" during an internet speed test, which is what the several tips above help you do, certainly contributes to a more accurate speed test result.

However, keep in mind that you're testing how well your current connection works between your device and the testing server itself.

While this is great for a general idea of how fast (or slow) your internet connection is, it doesn't necessarily mean that this is the bandwidth you should always expect between you and anywhere else.

Read our Related Article: How to check your Internet speed

Speed tests are showing slower speeds than what you’re paying for

Wi-Fi speeds are susceptible to countless environmental factors. WiFi can be blocked by walls and floors. Other wireless devices can interfere with the signal, including things you wouldn’t think of like microwaves and cordless phones, as well as nearby routers using the same channel. Even the wireless card within the device can cause problems. The result is inconsistent performance. As you move around your home, you can see the strength of your WiFi network connection fall and rise, affecting speed accordingly. You may even have “dead spots”? in your home where the WiFi signal doesn’t reach at all.

In short, because of all of the above factors, when you run a speed test over WiFi it will likely be lower than a speed test run over a wired, CAT5/CAT6 (Ethernet) connection.

Premier is delivers a specific speed to your home, the speed you pay for. From there, your wireless router takes that speed and spreads it over your home (through walls, floors etc) and among all of your connected devices. The further your device is from your wireless router, and the more devices that are simultaneously connected to your WiFi, the more the original Internet speed is “spread out”? and the slower the speed test will read.

Note – the age of your router can also impact your WiFi speeds

Read our related Article: How to Run an Accurate Speed Test

Read our related Article: Get the most speed out of your WiFi connection

Internet speed recommendations for the best streaming experience (Netflix, Hulu, Sling TV etc.)

Say good-bye to buffering and connection issues.

If you regularly stream TV, movies or video on Netflix, Hulu, YouTube, Roku, Fubo TV or other apps and devices, there are certain minimum Internet speeds recommended to give you the very best streaming experience

Regardless of your Internet speed, get the most out of it by connecting (hard wiring) your Smart TV or Streaming device (Apple TV, Roku, Chromecast etc.) to your router via an Ethernet (CAT5) cable. Any device streaming via WiFi will be subject to slow downs based on several factors:

  1. The number of devices accessing the WiFi simultaneously
  2. Distance between your router and your streaming device(s)
  3. Other types of interference, including plaster and lathe wall construction, aluminum or metal sheeting, refrigerators, baby monitors etc.

Streaming via an Ethernet Connected Device

Get the best streaming experience while watching a single, hardwired device:

Internet Speed Picture Quality
10 Mbps AdStandard Definition (SD)*
25 Mbps High Definition (HD)
50 Mbps 4k Ultra HD

*Note: Netflix and Hulu, by default, stream in HD. In order to down-grade the quality to standard definition you must manually manage your bandwidth by changing the video quality settings to Low or Medium.

Streaming via a WiFi Connected Device

Get the best streaming experience while streaming on a single device connected via WiFi

Internet Speed Picture Quality
25 Mbps AdStandard Definition (SD)*
50 Mbps High Definition (HD)
75 Mbps 4k Ultra HD

*Note: Netflix and Hulu, by default, stream in HD. In order to down-grade the quality to standard definition you must manually manage your bandwidth by changing the video quality settings to Low or Medium.

Streaming via WiFi on Multiple Devices at once

If you or your family often stream on multiple devices (TVs, phones, tablets) at once, it’s important to know that this scenario will require more Internet speed. The more devices you have using your WiFi at once the slower the speed will be to each individual device.

Internet Speed Picture Quality
50 Mbps AdStandard Definition (SD)*
75 Mbps High Definition (HD)
100 Mbps 4k Ultra HD

Speeds are recommendations only. Internet speeds not guaranteed or available in all areas. Many factors will affect Internet speeds, bandwidth and throughput. For a personalized recommendation based on your home and location, please call us at 800-741-8351.

Not sure what Internet speed you need? Take our Internet quiz to get a speed recommendation personalized for you based on your Internet habits.
Take the Quiz

Get the most speed out of your WiFi Connection

Many factors can affect your WiFi connection and your speed. Get some tips to optimize both.

Wireless Router Placement

Place your router in a central location in your home and off the floor and away from walls and metal objects.

Range Matters

Stay within range of your router. Typically, the closer you are the better the signal.

Running Interference

Reduce the number of items placed directly next to, or around, your router and avoid using other wireless devices (like baby monitors or cordless phones) that operate on the same frequency.

The Latest and Greatest

Use a modern router. We suggest replacing your router every two to three years to get the most out of your Internet speed. The best routers today are the ac series. If you have an older series such as b, g or n, it could be slowing you down.

Learn more about Router models
Size and Coverage

Get enough WiFi coverage for the size and building style of your home. Many routers will only cover up to 1,500 square feet. If you have a large and/or multi-level home, it may be necessary to add additional wireless routers or a GigaMesh Network to fill in the WiFi coverage gaps. It is also important to consider the building style and material make-up of your home. If you home has plaster and lath walls or concrete floors, additional coverage may be necessary.

Devices

Make sure your devices are equipped with Gigabit-compatible network cards and that all devices are clear of malware, extra program and app clutter and Internet browsers don’t have tool bars or add-ons slowing down your connection.

Order the Internet speed you need

To make sure you are getting the best WiFi experience, keep I mind the more devices that are accessing your WiFi network at one time, the more speed you need to accommodate them. “Overloading”? your WiFi network by trying to use more downstream (or upstream) speed than what you subscribe to may result in devices appearing to slow down or freeze and video streaming to continually buffer.

Security Clearance

It’s important to password protect your wireless network. This not only ensures that no one is siphoning your Internet connection, but it also allows you to control who is accessing your home network. If you have an “n”? or an “ac”? router, make sure that you are using WPA2 (WiFi protected access) with AES encryption (protection).

Don’t want to deal with Internet speeds or wireless routers? Rent a GigaCenter from Premier, we take care of the installation, setup and maintenance (perk – GigaCenters are 802.11 ac).

Explore the GigaCenter

Streaming TV & Videos

Internet speed recommendations for the best streaming experience (Netflix, Hulu, Sling TV etc.)

Say good-bye to buffering and connection issues.

If you regularly stream TV, movies or video on Netflix, Hulu, YouTube, Roku, Fubo TV or other apps and devices, there are certain minimum Internet speeds recommended to give you the very best streaming experience

Regardless of your Internet speed, get the most out of it by connecting (hard wiring) your Smart TV or Streaming device (Apple TV, Roku, Chromecast etc.) to your router via an Ethernet (CAT5) cable. Any device streaming via WiFi will be subject to slow downs based on several factors:

  1. The number of devices accessing the WiFi simultaneously
  2. Distance between your router and your streaming device(s)
  3. Other types of interference, including plaster and lathe wall construction, aluminum or metal sheeting, refrigerators, baby monitors etc.

Streaming via an Ethernet Connected Device

Get the best streaming experience while watching a single, hardwired device:

Internet Speed Picture Quality
10 Mbps AdStandard Definition (SD)*
25 Mbps High Definition (HD)
50 Mbps 4k Ultra HD

*Note: Netflix and Hulu, by default, stream in HD. In order to down-grade the quality to standard definition you must manually manage your bandwidth by changing the video quality settings to Low or Medium.

Streaming via a WiFi Connected Device

Get the best streaming experience while streaming on a single device connected via WiFi

Internet Speed Picture Quality
25 Mbps AdStandard Definition (SD)*
50 Mbps High Definition (HD)
75 Mbps 4k Ultra HD

*Note: Netflix and Hulu, by default, stream in HD. In order to down-grade the quality to standard definition you must manually manage your bandwidth by changing the video quality settings to Low or Medium.

Streaming via WiFi on Multiple Devices at once

If you or your family often stream on multiple devices (TVs, phones, tablets) at once, it’s important to know that this scenario will require more Internet speed. The more devices you have using your WiFi at once the slower the speed will be to each individual device.

Internet Speed Picture Quality
50 Mbps AdStandard Definition (SD)*
75 Mbps High Definition (HD)
100 Mbps 4k Ultra HD

Speeds are recommendations only. Internet speeds not guaranteed or available in all areas. Many factors will affect Internet speeds, bandwidth and throughput. For a personalized recommendation based on your home and location, please call us at 800-741-8351.

Not sure what Internet speed you need? Take our Internet quiz to get a speed recommendation personalized for you based on your Internet habits.
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Wireless Routers

What is the best WiFi router to use?

There are so many wireless routers on the market, it can be confusing knowing which one to pick. You’re faced with an array of choices and abbreviations. Since Wi-Fi routers were first released to consumers around 1999, its standards have been continually evolving – typically resulting in faster Internet speed compatibility and further coverage. The first router configuration was known as “802.11,”? and subsequent configurations become known by their amendment (802.11b, 802.11g, etc.). Here are the basics of each 802.11 Wi-Fi standard:

  • 802.11 b/g(produced circa 1999-2003) - Older wireless routers that supported only the 802.11 b/g standard can’t perform much over 25 Mbps from a short distance, and less than that when the device is farther from the wireless router.
  • 802.11 n- (produced circa 2009) If your 802.11 nrouter is still functioning well, the router’s security must be set up as WPA2-PSK/AES to take advantage of all the performance improvements in the newer standard. Setting up at WPA-PSK/TKIP or WPA-PSK/AES is insufficient. If you have older Wi-Fi clients that don’t support WPA2-PSK/AES, configure the wireless router to use hybrid mode (WPA/WPA with AES/TKIP). The n series routers were the first to introduce “dual band”? 2.4GHz and 5 GHz, in order to better connect to devices nearby and further away from the router itself.
  • 802.11 ac– (produced circa 2014-present) 802.11ac can handle speeds ranging from 433 Mbps all the way up to several Gigabits per second and have additional special streams, channel width, beamforming technology and multi-streams which combine to increase throughput to the entire network.

It may be time to upgrade your router, especially if you have a router that is a “b”?, “g”?, or “n”? series. But even if you do have an ac model router, we recommend updating your router every 2-3 years. Routers get used heavily, all day (or evening!) long, and they simply wear out like many electronic devices do. It is also recommended that you buy a router that is good quality and will last you for several years, such as these options.

Don’t want to worry about buying a wireless router? Rent a GigaCenter from Premier, we take care of the installation, setup and maintenance (perk – GigaCenters are 802.11 ac). Explore the GigaCenter

Where to place your wireless router

Place your router in a central location in your home and off the floor and away from walls and metal objects. Read our related Article: Get the most speed out of your WiFi connection

Set up and change the password for your wireless router

If you do not know the current password to your router, here are the general steps you will need to follow:

If you didn’t lose your router password, you simply want to change your password, skip steps 1 and 2 and enter your admin user name and password in step 4. This will allow you to change your wireless router’s password without resetting all of the settings.

Step 1: Press and hold the “reset”? button on the back of your wireless router

You will likely need to press the reset button for 10-30 seconds depending on your router brand. If you don’t hold the button long enough, it will simply reset the router but won’t revert back to its factory default settings. ON some routers, you may need to use a pin or thumbtack to press the button if it is recessed inside the router.

Step 2: Connect a computer to one of your router’s Ethernet ports (not the port that says “WAN”?)

Most routers have a web browser-accessible administrator page that you must log into in order to access the router’s configuration settings. Some routers disable the administration page when using a wireless connection, so you will need to ensure you are connected to the router via an Ethernet (CAT5/CAT6) cable before attempting to access the router’s admin/configuration page.

Step 3: In the address bar of your Internet browser, enter the IP address of your router’s administration interface.

Most routers have what is called a “non-routable internal IP address,” such as 192.168.1.1 or 10.0.0.1. This is an internal address that cannot be accessed from the Internet.

Here are the standard admin interface addresses used by some of the more popular wireless router manufacturers. You may have to consult the manual that came with your router for the correct address or check a site such as RouterIPaddress.com. The following list is some of the default IP addresses. Note that these IP addresses may or may not be accurate for your specific make or model:

  • Apple - 10.0.1.1
  • ASUS - 192.168.1.1
  • Belkin - 192.168.1.1 or 192.168.2.1
  • Buffalo - 192.168.11.1
  • DLink - 192.168.0.1 or 10.0.0.1
  • Linksys - 192.168.1.1 or 192.168.0.1
  • Netgear - 192.168.0.1 or 192.168.0.227

Step 4: Enter the default administrator login name (usually “admin”?) followed by the default administrator password.

You can locate the default admin name and password for your specific router by checking the manufacturer’s website or by Googling “Default Admin Password”? followed by your router’s brand name and model.

Step 5: Click on the “Admin”? page from your router’s configuration page and create a strong password.

Be sure you enter a strong, complex password for your router’s admin password. If you ever lose this password, you will need to repeat the steps above.

How to reset your wireless router

It may seem overly simple or maybe even cliché, but one of the easiest ways to fix a wide variety of technical issues is to simply restart the device. Whether it’s your computer, your router, or your tablet, a good ol’ fashioned reboot can solve more problems than you might realize.

There are several terms that are thrown around when talking about resetting your router: “restart”?, “reboot”? and “reset”?. They may seem interchangeable but here’s what you need to know in order to choose which you are trying to achieve.

Restart & Reboot

“Restart”? and “reboot”? mean the same thing – turn a device off, then immediately back on.

Reset

The term “reset”?, when it comes to routers, means something very different. In the case of your home router or modem, “reset”? is usually a pinhole button on the back that completely wipes out all of the settings and sets you back to square one. Generally, this isn’t what you want to do. Resetting your router should be a last resort. It’s always recommended that you do a restart/reboot first. Pressing the “reset”? button can remove the password from your WiFi, rename your network, or even take you offline completely. By pressing “reset”? you essentially restore your router to “factory default”? much like restoring your phone or computer; all of your saved settings and passwords will disappear.

Instead, this is how to reboot/restart your wireless router:

  1. Unplug your router or modem from its power outlet (don’t just turn it off).
  2. Wait 15-20 seconds, then plug it back in.
  3. Allow the device a minute or two to turn back on.

It may seem simple but doing a restart/reboot can solve many connection problems without the inconvenience that comes with resetting your modem or router.

There may be, of course, situations in which you’d want to reset your router and start back at square one, but for most people in most cases, simply rebooting/restarting the device will do the trick.

Check for router firmware updates

Router manufacturers frequently release new firmware versions to improve product performance and add new features.

The hardware is only part of the equation when it comes to good coverage. Your router has software that runs the show behind the scenes, and manufacturers often release new versions that add features and tweak the performance.

Upgrading the firmware used to be a huge pain on routers, but it’s better these days. You’ll need to log into your router’s administrator interface and look for an “upgrade”? option. If you don’t see this option, you can follow the steps below.

Note: each router manufacturer’s interface will look slightly different. For directions specific to your router, visit the manufacturer’s website. Make sure to do these upgrades while connected to your WiFi network.

  1. Access the router interface, go to http://192.168.0.1/ to login – leave the username at Admin and the password blank and click the Log Inbutton
  2. Verify that “Enable Advanced DNS Service”? is turned offor unchecked
  3. Go to SETUP > INTERNET > Manual Internet Connection Setup(button). If this is not unchecked – please uncheck it. Save your changes.
  4. Uncheck “Enable DNS Relay”? – this is under SETUP > NETWORK SETTINGS. Enable DNS Relay Image
  5. Next, go to wireless on the left and choose “manual”? towards the bottom of the page
  6. Set up the circled purple settings shown below (making the SSID – what you want your WiFi name to be displayed as (eg. “Smith House”?), if you want it named something other than the default “dlink”?). Your “pre-shared”? key is your password and is case sensitive and needs to be exact.
  7. Save once again.
  8. Reboot your router so all changes take effect. Enable DNS Relay Image

Note: Some new routers make it even easier by installing updates silently in the background when you’re not actively using the connection. This might need to be turned on in the “settings”? menu of your router’s administrative interface.

Enable DNS Relay Image Read our related Article: Reset Your Wireless Router

Test your WiFi signal strength and see which devices are connected to your WiFi

Do you want to keep a close eye on your WiFi network to see WiFi signal strength, a list of your connected devices and more?

The Fing app, is a top ranking, completely free and super-fast network scanner, that helps you discover which devices are connected to any WiFi network, map devices, detect intruders, assess network security risks, troubleshoot network problems and achieve best network performance.

This app is available for both iOS and Android users.

Fing App Features:

  • Wi-Fi/LAN scanner: discover all devices connected to any network
  • Full device details including IP address, MAC address, Device Name, Vendor, Device
  • Manufacturer and more
  • Inventory of devices and networks
  • Internet connectivity checker
  • Remotely wake up devices
  • Network intruder detection
  • Device online and offline tracking

Get the Fing App:

iOS App Store | Google Play | Android Store

Don’t want to worry about tracking your connected devices? Rent a GigaCenter from Premier, and our experts can help you get all of your devices connected and track which devices are on your network. Explore the GigaCenter

GigaSpire & GigaMesh

What is the difference between 2.4GHz and 5 GHz signals?

If you currently have a Premier GigaCenter installed in your home, you have likely seen that there are two WiFi “signals”? that you can connect to, 2.4GHz or 5GHz. The primary differences between these two wireless frequencies are range and bandwidth.

The 2.4GHz band offers coverage for further distances, but may perform at slower speeds.

The 2.4 GHz band is a pretty crowded place, because it’s used by more than just WiFi. Old cordless phones, garage door openers, baby monitors, and other devices tend to use the 2.4 GHz band. The longer waves used by the 2.4 GHz band are better suited to longer ranges and transmission through walls and solid objects. So, it’s arguably better if you need better range on your devices or you have a lot of walls or other objects in the areas where you need coverage. However, because so many devices use the 2.4 GHz band, the resulting congestion can cause dropped connections and slower-than-expected speeds.

The 5 GHz band provides faster data rates at a shorter distance.

The 5 GHz band is much less congested, which means you will likely get more stable connections. You’ll also see higher speeds. On the other hand, the shorter waves used by the 5 GHz band makes it less able to penetrate walls and solid objects. It’s also got a shorter effective range than the 2.4 GHz band. Of course, you may also be able to mitigate that shorter range through the use of Premier’s GigaMesh units which extend the coverage of your WiFi signal.

Which one should I use?

First, for any devices that you use for streaming video, gaming or consuming large amounts of data, we recommend you use a wired Ethernet connection whenever possible. An Ethernet connection will give you the best performance and essentially “prioritize”? the Internet connected device(s).

That said, any device that don’t use a lot of data are best suited to use the 2.4GHz network. Devices that use more data should generally use the 5GHz network, assuming that the device is close enough to your router to get a reliable signal.

In general, you may need to experiment between the two networks on any devices that are having trouble connecting.

Read our related Article: Internet Speed Recommendations for the best Streaming Experience

Eliminate WiFi “dead zones”?

With an ever-increasing number of devices using your Internet connection, WiFi deadspots can grind your smart home to a halt and cause you to grind your teeth in frustration. Do you want to stream video on your patio or follow a video tutorial while doing a project in the garage? It can be a challenge if your WiFi signal begins to weaken in these areas.

Say Good-Bye to Dead Zones

If you have a large home or office or you’re trying to maintain a WiFi network in a space with concrete walls or several stories, you’ll likely experience WiFi deadspots.

Relying on a single router to cover your entire home (especially with size or building construction constraints) is like asking a speaker in your living room to provide great sound throughout your home. It’s simple physics: WiFi waves don’t go through walls well and have an even harder time climbing stairs.

Especially if you have “smart home devices”? or a basement or upstairs media space, Internet everywhere becomes a necessity. If you’ve considered investing in a repeater or a WiFi extender, then you may already know that they can be challenging to configure.

Never worry about Wifi Again

Fortunately, a “mesh WiFi”? network could help eliminate your WiFi dead zones and, with a GigaMesh network that Premier offers, our trained technicians will come to your home and measure your Internet connectivity, and based on these readings, will place the GigaMesh units in optimal spots so you get the coverage you need.

Get a Mesh Network and experience WiFi freedom

Our mesh WiFi network starts with a GigaCenter, similarly to a traditional router, the GigaCenter transmits the WiFi signal to your devices. But that’s not all, the GigaCenter connects with a series of small wireless devices – called GigaMesh – placed in strategic areas of your home. These GigaMesh units communicate with the GigaCenter and provide you with a strong WiFi signal everywhere, whether it’s your bedroom, home office, or even the backyard.

Learn more about the GigaMesh.

How to add a GigaMesh unit to a GigaSpire WiFi Network

If you already have a GigaSpire and GigaMesh WiFi network, you may wish to add additional GigaMesh units or move a GigaMesh unit that is already in your home.

To reposition or add a GigaMesh unit, follow these instructions:

Watch the Video
  1. Plug you mesh into a power outlet, wait for the light on the back of the unit to flash red

  2. To pair your mesh to your GigaSpire, press and hold the button marked “WPS” on both the mesh and your GigaSpire for 3 seconds. You will need to press both buttons within 30 seconds of each other. Note: it works best to complete the step above with both the mesh and your GigaSpire in the same room, even if you plan to move the mesh to a different location.

  3. The light on the back of the mesh will flash green as it pairs with the GigaSpire

  4. You will know the pairing is successful when the GigaSpire and the Mesh have a solid blue light. This process can take several minutes.

Your GigaSpire and GigaMesh units are now communicating with each other.

Note: you will need to perform these steps for every additional GigaMesh you wish to add or move.

Learn more about the GigaMesh.Our mesh WiFi network starts with a GigaSpire, similarly to a traditional router, the GigaSpire transmits the WiFi signal to your devices. But that’s not all, the GigaSpire connects with a series of small wireless devices – called GigaMesh – placed in strategic areas of your home. These GigaMesh units communicate with the GigaSpireand provide you with a strong WiFi signal everywhere, whether it’s your bedroom, home office, or even the backyard.