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Make sure you get the most out of your Internet speed, so you can surf, stream and shop without missing a beat.

Troubleshoot

Your WiFi seems slow or is dropping signals

Your WiFi seems slow or is dropping signals

If your Internet seems slow or you are noticing that you are “dropping”? your Internet connection (ie. Your computer/iPad etc. will show no Internet connection, even though it was connected moments earlier) there are a number of factors that could contribute to these issues:

  1. The speed you need.

    Sometimes you aren’t subscribed to an Internet speed that is fast enough to support what you are doing on the Internet.Keep in mind that if you are adding devices in your home or you begin a streaming service, these changes will impact the Internet speed you need. As technology advances streaming and even web browsing requires more speed to run Internet applications and programs.

    Premier Communications offers a variety of Internet speeds. The speed which is best for you depends on a number of factors. Some of the main factors are:

    1. The type of content you access on the internet. Streaming video such as Netflix, YouTube, Hulu, etc. requires more bandwidth than accessing a basic informational website and reading email.
    2. The number of devices using your internet connection all at the same time. Many families have a large number and variety of devices that are sharing your Internet speed, such as laptops, tablets, iPods, iPads, smart TVs, smartphones, etc. All of these devices share the Internet speed that comes into your home by accessing your wireless router or GigaCenter. The more devices you have using the Internet at the same time, the more the speed is “spread out”? between the devices, causing the Internet connection on each device to run slower.
  2. Keep it clean.

    At times “slowness”? may be the result of a computer or device that needs to be “cleaned up”?. Over time, as software is installed and updated, additional programs may be “running in the background”?, causing the computer or device to run slowly. You can also clean up your web browser by getting rid of Internet Explorer for the more nimble Firefox or Chrome. Getting rid of browser toolbars will also streamline your browsing. You do this manually in the browser add-on settings.

  3. Age gracefully.

    The age of your device can also impact how fast web pages load or video can stream. Older devices have older wireless network cards, which means that they can only process Internet speeds that they were created to process. As technology advances and Internet speeds increase, it may be that your old device just can’t keep up. This applies not just to devices but to your wireless router as well. We recommend updating your router every 2-3 years to keep up with technology and ensure a good WiFi experience.

    Don’t want to worry about a wireless router? Rent a GigaCenter from Premier, we take care of the installation, setup and maintenance. Explore the GigaCenter

  4. Walk the wire.

    In order to ensure your most important devices get priority on your network, we recommend that you “hard wire”? (connect the device to your router with a Cat5e or Cat6 Ethernet cable) the device. This gives it “network priority”? and increases the Internet speed to that device, by transferring an Internet signal over the Ethernet cable instead of distributing it through the air (WiFi). A wired connection gives you the best speed because it is not subject to interference issues that WiFi has, such as data loss, router placement and other factors.

    Read our related Article: Get the Most speed out of your WiFi Connection

    Not sure where to start with the troubleshooting process? Contact us and ask for the Internet Help Desk.

Speed tests are showing slower speeds than what you’re paying for

Wi-Fi speeds are susceptible to countless environmental factors. WiFi can be blocked by walls and floors. Other wireless devices can interfere with the signal, including things you wouldn’t think of like microwaves and cordless phones, as well as nearby routers using the same channel. Even the wireless card within the device can cause problems. The result is inconsistent performance. As you move around your home, you can see the strength of your WiFi network connection fall and rise, affecting speed accordingly. You may even have “dead spots”? in your home where the WiFi signal doesn’t reach at all.

In short, because of all of the above factors, when you run a speed test over WiFi it will likely be lower than a speed test run over a wired, CAT5/CAT6 (Ethernet) connection.

Premier is delivers a specific speed to your home, the speed you pay for. From there, your wireless router takes that speed and spreads it over your home (through walls, floors etc) and among all of your connected devices. The further your device is from your wireless router, and the more devices that are simultaneously connected to your WiFi, the more the original Internet speed is “spread out”? and the slower the speed test will read.

Note – the age of your router can also impact your WiFi speeds.

Read our related Article: How to Run an Accurate Speed Test

Read our related Article: Get the most speed out of your WiFi connection

Get the most speed out of your WiFi Connection

Many factors can affect your WiFi connection and your speed. Get some tips to optimize both.

Wireless Router Placement

Place your router in a central location in your home and off the floor and away from walls and metal objects.

Range Matters

Stay within range of your router. Typically, the closer you are the better the signal.

Running Interference

Reduce the number of items placed directly next to, or around, your router and avoid using other wireless devices (like baby monitors or cordless phones) that operate on the same frequency.

The Latest and Greatest

Use a modern router. We suggest replacing your router every two to three years to get the most out of your Internet speed. The best routers today are the ac series. If you have an older series such as b, g or n, it could be slowing you down. Learn more about Router models

Size and Coverage

Get enough WiFi coverage for the size and building style of your home. Many routers will only cover up to 1,500 square feet. If you have a large and/or multi-level home, it may be necessary to add additional wireless routers or a GigaMesh Network to fill in the WiFi coverage gaps. It is also important to consider the building style and material make-up of your home. If you home has plaster and lath walls or concrete floors, additional coverage may be necessary.

Devices

Make sure your devices are equipped with Gigabit-compatible network cards and that all devices are clear of malware, extra program and app clutter and Internet browsers don’t have tool bars or add-ons slowing down your connection.

Order the Internet speed you need

To make sure you are getting the best WiFi experience, keep I mind the more devices that are accessing your WiFi network at one time, the more speed you need to accommodate them. “Overloading”? your WiFi network by trying to use more downstream (or upstream) speed than what you subscribe to may result in devices appearing to slow down or freeze and video streaming to continually buffer.

Security Clearance
It’s important to password protect your wireless network. This not only ensures that no one is siphoning your Internet connection, but it also allows you to control who is accessing your home network. If you have an “n”? or an “ac”? router, make sure that you are using WPA2 (WiFi protected access) with AES encryption (protection).

Don’t want to deal with Internet speeds or wireless routers? Rent a GigaCenter from Premier, we take care of the installation, setup and maintenance (perk – GigaCenters are 802.11 ac). Explore the GigaCenter

How to connect a device directly to your router via Ethernet.

In order to ensure your most important devices get priority on your network, we recommend that you “hard wire”? (connect the device to your router with a Cat5e or Cat6 Ethernet cable) the device. This gives it “network priority”? and increases the Internet speed to that device, by transferring an Internet signal over the Ethernet cable instead of distributing it through the air (WiFi).

Ethernet Hard Wire Image

A wired connection gives you the best speed because it is not subject to interference issues that WiFi has, such as data loss, router placement and other factors.

To connect a device to your router follow these steps:

  1. Locate the Ethernet port on your device (typically located on the back side of the device. Note: not all devices have Ethernet ports (eg. phones, tablets etc) and therefore, not all devices can be hardwired. Ethernet Port Image
  2. Purchase an Ethernet Cable, in the length you need to span between the device and your wireless router. Ethernet Cables Image
  3. Plug one end of the Ethernet Cable into the back side of your device. Note: both ends of the Ethernet cable are exactly the same, so each end is interchangeable.
  4. Plug the second end of the Ethernet cable into the back of your wireless router. You can use any of the Ethernet ports (LAN) but DO NOT use a port marked “Internet”? or “WAN”?. Note: each wireless router brand looks slightly different. Your device is now connected via Ethernet and is no longer running on your WiFi network. LAN Ethernet Ports Image

Internet Speed & WiFi

How to check your Internet speed

Curious what your Internet speed is?

  1. Visit our speedtest page
  2. Click the “check your speed”? button
  3. Once the speedtest has finished calculating, your results will be displayed.

Download Speed – speed which data travels from the Internet to your computer

Upload speed – speed which data travels from your computer to the Internet

Related our Related Article: How to run an accurate speed test

How to run an accurate speed test

There are a few “best practices”? to follow to ensure that you get the most accurate speed test results.

  1. Disconnect all devices from your WiFi, except for the device you are using to run the speed test. This includes devices you may not think of such as: streaming music services that run in the background, downloading updates, Netflix streaming on a TV in another room, etc. Don't forget mobile devices, too. Most smartphones auto-connect to your wireless network when they're within range, so turning on airplane mode is probably a smart idea during your test... assuming you're not testing from your phone, of course.

    If you're not sure if something might be using the internet, turning it off is a safe bet during your test.

  2. Connect the device directly to your router with a CAT5/CAT6 Ethernet cable. WiFi is prone to interference by devices, distance, building materials and more. Get the most accurate results by eliminating this interference by using a direct connection.
  3. Close any additional programs or apps running on your device, these items could interfere with the bandwidth and skew your results.
  4. Restart your router (unplug the power cord, wait 30 seconds and then plug it back in). This ensures a fresh start and an uninterrupted connection.

    Minimizing the "noise" during an internet speed test, which is what the several tips above help you do, certainly contributes to a more accurate speed test result.

    However, keep in mind that you're testing how well your current connection works between your device and the testing server itself.

    While this is great for a general idea of how fast (or slow) your internet connection is, it doesn't necessarily mean that this is the bandwidth you should always expect between you and anywhere else.

Read our Related Article: How to check your Internet speed

Speed tests are showing slower speeds than what you’re paying for

Wi-Fi speeds are susceptible to countless environmental factors. WiFi can be blocked by walls and floors. Other wireless devices can interfere with the signal, including things you wouldn’t think of like microwaves and cordless phones, as well as nearby routers using the same channel. Even the wireless card within the device can cause problems. The result is inconsistent performance. As you move around your home, you can see the strength of your WiFi network connection fall and rise, affecting speed accordingly. You may even have “dead spots”? in your home where the WiFi signal doesn’t reach at all.

In short, because of all of the above factors, when you run a speed test over WiFi it will likely be lower than a speed test run over a wired, CAT5/CAT6 (Ethernet) connection.

Premier is delivers a specific speed to your home, the speed you pay for. From there, your wireless router takes that speed and spreads it over your home (through walls, floors etc) and among all of your connected devices. The further your device is from your wireless router, and the more devices that are simultaneously connected to your WiFi, the more the original Internet speed is “spread out”? and the slower the speed test will read.

Note – the age of your router can also impact your WiFi speeds

Read our related Article: How to Run an Accurate Speed Test

Read our related Article: Get the most speed out of your WiFi connection

Internet speed recommendations for the best streaming experience (Netflix, Hulu, Sling TV etc.)

Say good-bye to buffering and connection issues.

If you regularly stream TV, movies or video on Netflix, Hulu, YouTube, Roku, Fubo TV or other apps and devices, there are certain minimum Internet speeds recommended to give you the very best streaming experience

Regardless of your Internet speed, get the most out of it by connecting (hard wiring) your Smart TV or Streaming device (Apple TV, Roku, Chromecast etc.) to your router via an Ethernet (CAT5) cable. Any device streaming via WiFi will be subject to slow downs based on several factors:

  1. The number of devices accessing the WiFi simultaneously
  2. Distance between your router and your streaming device(s)
  3. Other types of interference, including plaster and lathe wall construction, aluminum or metal sheeting, refrigerators, baby monitors etc.

Streaming via an Ethernet Connected Device

Get the best streaming experience while watching a single, hardwired device:

Internet Speed Picture Quality
10 Mbps AdStandard Definition (SD)*
25 Mbps High Definition (HD)
50 Mbps 4k Ultra HD

*Note: Netflix and Hulu, by default, stream in HD. In order to down-grade the quality to standard definition you must manually manage your bandwidth by changing the video quality settings to Low or Medium.

Streaming via a WiFi Connected Device

Get the best streaming experience while streaming on a single device connected via WiFi

Internet Speed Picture Quality
25 Mbps AdStandard Definition (SD)*
50 Mbps High Definition (HD)
75 Mbps 4k Ultra HD

*Note: Netflix and Hulu, by default, stream in HD. In order to down-grade the quality to standard definition you must manually manage your bandwidth by changing the video quality settings to Low or Medium.

Streaming via WiFi on Multiple Devices at once

If you or your family often stream on multiple devices (TVs, phones, tablets) at once, it’s important to know that this scenario will require more Internet speed. The more devices you have using your WiFi at once the slower the speed will be to each individual device.

Internet Speed Picture Quality
50 Mbps AdStandard Definition (SD)*
75 Mbps High Definition (HD)
100 Mbps 4k Ultra HD

Speeds are recommendations only. Internet speeds not guaranteed or available in all areas. Many factors will affect Internet speeds, bandwidth and throughput. For a personalized recommendation based on your home and location, please call us at 800-741-8351.

Not sure what Internet speed you need? Take our Internet quiz to get a speed recommendation personalized for you based on your Internet habits.
Take the Quiz

Get the most speed out of your WiFi Connection

Many factors can affect your WiFi connection and your speed. Get some tips to optimize both.

Wireless Router Placement

Place your router in a central location in your home and off the floor and away from walls and metal objects.

Range Matters

Stay within range of your router. Typically, the closer you are the better the signal.

Running Interference

Reduce the number of items placed directly next to, or around, your router and avoid using other wireless devices (like baby monitors or cordless phones) that operate on the same frequency.

The Latest and Greatest

Use a modern router. We suggest replacing your router every two to three years to get the most out of your Internet speed. The best routers today are the ac series. If you have an older series such as b, g or n, it could be slowing you down.

Learn more about Router models
Size and Coverage

Get enough WiFi coverage for the size and building style of your home. Many routers will only cover up to 1,500 square feet. If you have a large and/or multi-level home, it may be necessary to add additional wireless routers or a GigaMesh Network to fill in the WiFi coverage gaps. It is also important to consider the building style and material make-up of your home. If you home has plaster and lath walls or concrete floors, additional coverage may be necessary.

Devices

Make sure your devices are equipped with Gigabit-compatible network cards and that all devices are clear of malware, extra program and app clutter and Internet browsers don’t have tool bars or add-ons slowing down your connection.

Order the Internet speed you need

To make sure you are getting the best WiFi experience, keep I mind the more devices that are accessing your WiFi network at one time, the more speed you need to accommodate them. “Overloading”? your WiFi network by trying to use more downstream (or upstream) speed than what you subscribe to may result in devices appearing to slow down or freeze and video streaming to continually buffer.

Security Clearance

It’s important to password protect your wireless network. This not only ensures that no one is siphoning your Internet connection, but it also allows you to control who is accessing your home network. If you have an “n”? or an “ac”? router, make sure that you are using WPA2 (WiFi protected access) with AES encryption (protection).

Don’t want to deal with Internet speeds or wireless routers? Rent a GigaCenter from Premier, we take care of the installation, setup and maintenance (perk – GigaCenters are 802.11 ac).

Explore the GigaCenter

Streaming TV & Videos

Internet speed recommendations for the best streaming experience (Netflix, Hulu, Sling TV etc.)

Say good-bye to buffering and connection issues.

If you regularly stream TV, movies or video on Netflix, Hulu, YouTube, Roku, Fubo TV or other apps and devices, there are certain minimum Internet speeds recommended to give you the very best streaming experience

Regardless of your Internet speed, get the most out of it by connecting (hard wiring) your Smart TV or Streaming device (Apple TV, Roku, Chromecast etc.) to your router via an Ethernet (CAT5) cable. Any device streaming via WiFi will be subject to slow downs based on several factors:

  1. The number of devices accessing the WiFi simultaneously
  2. Distance between your router and your streaming device(s)
  3. Other types of interference, including plaster and lathe wall construction, aluminum or metal sheeting, refrigerators, baby monitors etc.

Streaming via an Ethernet Connected Device

Get the best streaming experience while watching a single, hardwired device:

Internet Speed Picture Quality
10 Mbps AdStandard Definition (SD)*
25 Mbps High Definition (HD)
50 Mbps 4k Ultra HD

*Note: Netflix and Hulu, by default, stream in HD. In order to down-grade the quality to standard definition you must manually manage your bandwidth by changing the video quality settings to Low or Medium.

Streaming via a WiFi Connected Device

Get the best streaming experience while streaming on a single device connected via WiFi

Internet Speed Picture Quality
25 Mbps AdStandard Definition (SD)*
50 Mbps High Definition (HD)
75 Mbps 4k Ultra HD

*Note: Netflix and Hulu, by default, stream in HD. In order to down-grade the quality to standard definition you must manually manage your bandwidth by changing the video quality settings to Low or Medium.

Streaming via WiFi on Multiple Devices at once

If you or your family often stream on multiple devices (TVs, phones, tablets) at once, it’s important to know that this scenario will require more Internet speed. The more devices you have using your WiFi at once the slower the speed will be to each individual device.

Internet Speed Picture Quality
50 Mbps AdStandard Definition (SD)*
75 Mbps High Definition (HD)
100 Mbps 4k Ultra HD

Speeds are recommendations only. Internet speeds not guaranteed or available in all areas. Many factors will affect Internet speeds, bandwidth and throughput. For a personalized recommendation based on your home and location, please call us at 800-741-8351.

Not sure what Internet speed you need? Take our Internet quiz to get a speed recommendation personalized for you based on your Internet habits.
Take the Quiz

Wireless Routers

What is the best WiFi router to use?

There are so many wireless routers on the market, it can be confusing knowing which one to pick. You’re faced with an array of choices and abbreviations. Since Wi-Fi routers were first released to consumers around 1999, its standards have been continually evolving – typically resulting in faster Internet speed compatibility and further coverage. The first router configuration was known as “802.11,”? and subsequent configurations become known by their amendment (802.11b, 802.11g, etc.). Here are the basics of each 802.11 Wi-Fi standard:

  • 802.11 b/g(produced circa 1999-2003) - Older wireless routers that supported only the 802.11 b/g standard can’t perform much over 25 Mbps from a short distance, and less than that when the device is farther from the wireless router.
  • 802.11 n- (produced circa 2009) If your 802.11 nrouter is still functioning well, the router’s security must be set up as WPA2-PSK/AES to take advantage of all the performance improvements in the newer standard. Setting up at WPA-PSK/TKIP or WPA-PSK/AES is insufficient. If you have older Wi-Fi clients that don’t support WPA2-PSK/AES, configure the wireless router to use hybrid mode (WPA/WPA with AES/TKIP). The n series routers were the first to introduce “dual band”? 2.4GHz and 5 GHz, in order to better connect to devices nearby and further away from the router itself.
  • 802.11 ac– (produced circa 2014-present) 802.11ac can handle speeds ranging from 433 Mbps all the way up to several Gigabits per second and have additional special streams, channel width, beamforming technology and multi-streams which combine to increase throughput to the entire network.

It may be time to upgrade your router, especially if you have a router that is a “b”?, “g”?, or “n”? series. But even if you do have an ac model router, we recommend updating your router every 2-3 years. Routers get used heavily, all day (or evening!) long, and they simply wear out like many electronic devices do. It is also recommended that you buy a router that is good quality and will last you for several years, such as these options.

Don’t want to worry about buying a wireless router? Rent a GigaCenter from Premier, we take care of the installation, setup and maintenance (perk – GigaCenters are 802.11 ac). Explore the GigaCenter

Where to place your wireless router

Place your router in a central location in your home and off the floor and away from walls and metal objects. Read our related Article: Get the most speed out of your WiFi connection

Set up and change the password for your wireless router

If you do not know the current password to your router, here are the general steps you will need to follow:

If you didn’t lose your router password, you simply want to change your password, skip steps 1 and 2 and enter your admin user name and password in step 4. This will allow you to change your wireless router’s password without resetting all of the settings.

Step 1: Press and hold the “reset”? button on the back of your wireless router

You will likely need to press the reset button for 10-30 seconds depending on your router brand. If you don’t hold the button long enough, it will simply reset the router but won’t revert back to its factory default settings. ON some routers, you may need to use a pin or thumbtack to press the button if it is recessed inside the router.

Step 2: Connect a computer to one of your router’s Ethernet ports (not the port that says “WAN”?)

Most routers have a web browser-accessible administrator page that you must log into in order to access the router’s configuration settings. Some routers disable the administration page when using a wireless connection, so you will need to ensure you are connected to the router via an Ethernet (CAT5/CAT6) cable before attempting to access the router’s admin/configuration page.

Step 3: In the address bar of your Internet browser, enter the IP address of your router’s administration interface.

Most routers have what is called a “non-routable internal IP address,”? such as 192.168.1.1 or 10.0.0.1. This is an internal address that cannot be access from the Internet.

Here are the standard admin interface addresses used by some of the more popular wireless router manufactures. You may have to consult the manual that came with your router for the correct address or check a site such as RouterIPaddress.com. The following list is some of the default IP addresses. Note that these IP addresses may or may not be accurate for your specific make or model:

  • Apple - 10.0.1.1
  • ASUS - 192.168.1.1
  • Belkin - 192.168.1.1 or 192.168.2.1
  • Buffalo - 192.168.11.1
  • DLink - 192.168.0.1 or 10.0.0.1
  • Linksys - 192.168.1.1 or 192.168.0.1
  • Netgear - 192.168.0.1 or 192.168.0.227

Step 4: Enter the default administrator login name (usually “admin”?) followed by the default administrator password.

You can locate the default admin name and password for your specific router by checking the manufacturer’s website or by Googling “Default Admin Password”? followed by your router’s brand name and model.

Step 5: Click on the “Admin”? page from your router’s configuration page and create a strong password.

Be sure you enter a strong, complex password for your router’s admin password. If you ever lose this password, you will need to repeat the steps above.

How to reset your wireless router

It may seem overly simple or maybe even cliché, but one of the easiest ways to fix a wide variety of technical issues is to simply restart the device. Whether it’s your computer, your router, or your tablet, a good ol’ fashioned reboot can solve more problems than you might realize.

There are several terms that are thrown around when talking about resetting your router: “restart”?, “reboot”? and “reset”?. They may seem interchangeable but here’s what you need to know in order to choose which you are trying to achieve.

Restart & Reboot

“Restart”? and “reboot”? mean the same thing – turn a device off, then immediately back on.

Reset

The term “reset”?, when it comes to routers, means something very different. In the case of your home router or modem, “reset”? is usually a pinhole button on the back that completely wipes out all of the settings and sets you back to square one. Generally, this isn’t what you want to do. Resetting your router should be a last resort. It’s always recommended that you do a restart/reboot first. Pressing the “reset”? button can remove the password from your WiFi, rename your network, or even take you offline completely. By pressing “reset”? you essentially restore your router to “factory default”? much like restoring your phone or computer; all of your saved settings and passwords will disappear.

Instead, this is how to reboot/restart your wireless router:

  1. Unplug your router or modem from its power outlet (don’t just turn it off).
  2. Wait 15-20 seconds, then plug it back in.
  3. Allow the device a minute or two to turn back on.

It may seem simple but doing a restart/reboot can solve many connection problems without the inconvenience that comes with resetting your modem or router.

There may be, of course, situations in which you’d want to reset your router and start back at square one, but for most people in most cases, simply rebooting/restarting the device will do the trick.

Check for router firmware updates

Router manufacturers frequently release new firmware versions to improve product performance and add new features.

The hardware is only part of the equation when it comes to good coverage. Your router has software that runs the show behind the scenes, and manufacturers often release new versions that add features and tweak the performance.

Upgrading the firmware used to be a huge pain on routers, but it’s better these days. You’ll need to log into your router’s administrator interface and look for an “upgrade”? option. If you don’t see this option, you can follow the steps below.

Note: each router manufacturer’s interface will look slightly different. For directions specific to your router, visit the manufacturer’s website. Make sure to do these upgrades while connected to your WiFi network.

  1. Access the router interface, go to http://192.168.0.1/ to login – leave the username at Admin and the password blank and click the Log Inbutton
  2. Verify that “Enable Advanced DNS Service”? is turned offor unchecked
  3. Go to SETUP > INTERNET > Manual Internet Connection Setup(button). If this is not unchecked – please uncheck it. Save your changes.
  4. Uncheck “Enable DNS Relay”? – this is under SETUP > NETWORK SETTINGS. Enable DNS Relay Image
  5. Next, go to wireless on the left and choose “manual”? towards the bottom of the page
  6. Set up the circled purple settings shown below (making the SSID – what you want your WiFi name to be displayed as (eg. “Smith House”?), if you want it named something other than the default “dlink”?). Your “pre-shared”? key is your password and is case sensitive and needs to be exact.
  7. Save once again.
  8. Reboot your router so all changes take effect. Enable DNS Relay Image

Note: Some new routers make it even easier by installing updates silently in the background when you’re not actively using the connection. This might need to be turned on in the “settings”? menu of your router’s administrative interface.

Enable DNS Relay Image Read our related Article: Reset Your Wireless Router

Test your WiFi signal strength and see which devices are connected to your WiFi

Do you want to keep a close eye on your WiFi network to see WiFi signal strength, a list of your connected devices and more?

The Fing app, is a top ranking, completely free and super-fast network scanner, that helps you discover which devices are connected to any WiFi network, map devices, detect intruders, assess network security risks, troubleshoot network problems and achieve best network performance.

This app is available for both iOS and Android users.

Fing App Features:

  • Wi-Fi/LAN scanner: discover all devices connected to any network
  • Full device details including IP address, MAC address, Device Name, Vendor, Device
  • Manufacturer and more
  • Inventory of devices and networks
  • Internet connectivity checker
  • Remotely wake up devices
  • Network intruder detection
  • Device online and offline tracking

Get the Fing App:

iOS App Store | Google Play | Android Store

Don’t want to worry about tracking your connected devices? Rent a GigaCenter from Premier, and our experts can help you get all of your devices connected and track which devices are on your network. Explore the GigaCenter

GigaCenter & GigaMesh

What is the difference between 2.4GHz and 5 GHz signals?

If you currently have a Premier GigaCenter installed in your home, you have likely seen that there are two WiFi “signals”? that you can connect to, 2.4GHz or 5GHz. The primary differences between these two wireless frequencies are range and bandwidth.

The 2.4GHz band offers coverage for further distances, but may perform at slower speeds.

The 2.4 GHz band is a pretty crowded place, because it’s used by more than just WiFi. Old cordless phones, garage door openers, baby monitors, and other devices tend to use the 2.4 GHz band. The longer waves used by the 2.4 GHz band are better suited to longer ranges and transmission through walls and solid objects. So, it’s arguably better if you need better range on your devices or you have a lot of walls or other objects in the areas where you need coverage. However, because so many devices use the 2.4 GHz band, the resulting congestion can cause dropped connections and slower-than-expected speeds.

The 5 GHz band provides faster data rates at a shorter distance.

The 5 GHz band is much less congested, which means you will likely get more stable connections. You’ll also see higher speeds. On the other hand, the shorter waves used by the 5 GHz band makes it less able to penetrate walls and solid objects. It’s also got a shorter effective range than the 2.4 GHz band. Of course, you may also be able to mitigate that shorter range through the use of Premier’s GigaMesh units which extend the coverage of your WiFi signal.

Which one should I use?

First, for any devices that you use for streaming video, gaming or consuming large amounts of data, we recommend you use a wired Ethernet connection whenever possible. An Ethernet connection will give you the best performance and essentially “prioritize”? the Internet connected device(s).

That said, any device that don’t use a lot of data are best suited to use the 2.4GHz network. Devices that use more data should generally use the 5GHz network, assuming that the device is close enough to your router to get a reliable signal.

In general, you may need to experiment between the two networks on any devices that are having trouble connecting.

Read our related Article: Internet Speed Recommendations for the best Streaming Experience

Eliminate WiFi “dead zones”?

With an ever-increasing number of devices using your Internet connection, WiFi deadspots can grind your smart home to a halt and cause you to grind your teeth in frustration. Do you want to stream video on your patio or follow a video tutorial while doing a project in the garage? It can be a challenge if your WiFi signal begins to weaken in these areas.

Say Good-Bye to Dead Zones

If you have a large home or office or you’re trying to maintain a WiFi network in a space with concrete walls or several stories, you’ll likely experience WiFi deadspots.

Relying on a single router to cover your entire home (especially with size or building construction constraints) is like asking a speaker in your living room to provide great sound throughout your home. It’s simple physics: WiFi waves don’t go through walls well and have an even harder time climbing stairs.

Especially if you have “smart home devices”? or a basement or upstairs media space, Internet everywhere becomes a necessity. If you’ve considered investing in a repeater or a WiFi extender, then you may already know that they can be challenging to configure.

Never worry about Wifi Again

Fortunately, a “mesh WiFi”? network could help eliminate your WiFi dead zones and, with a GigaMesh network that Premier offers, our trained technicians will come to your home and measure your Internet connectivity, and based on these readings, will place the GigaMesh units in optimal spots so you get the coverage you need.

Get a Mesh Network and experience WiFi freedom

Our mesh WiFi network starts with a GigaCenter, similarly to a traditional router, the GigaCenter transmits the WiFi signal to your devices. But that’s not all, the GigaCenter connects with a series of small wireless devices – called GigaMesh – placed in strategic areas of your home. These GigaMesh units communicate with the GigaCenter and provide you with a strong WiFi signal everywhere, whether it’s your bedroom, home office, or even the backyard.

Learn more about the GigaMesh.

How to add a GigaMesh unit to a GigaCenter WiFi Network

If you already have a GigaCenter and GigaMesh WiFi network, you may wish to add additional GigaMesh units or move a GigaMesh unit that is already in your home.

To reposition or add a GigaMesh unit, follow these instructions:

Video
  1. Plug the power cord into the back of the GigaMesh unit, and plug the other end into a wall outlet. Wait 60 seceonds for the unit to power up.
  2. Once you see three lights (“power”?, “WiFi 2.4HGz”? and “WiFi 5 GHz”?) turn green on the front of the GigaMesh, press and hold the button marked WPS on the GigaCenter for 5 seconds.
  3. Then, as quickly as you can, press the button marked WPS on the GigaMesh unit
  4. Wait several minutes while the GigaCenter and the GigaMesh connect to each other

Your GigaCenter and GigaMesh units are now communicating with each other.

Note: you will need to perform these steps for every additional GigaMesh you wish to add or move.

Read our related Article: Where to Place GigaMesh Units

Our mesh WiFi network starts with a GigaCenter, similarly to a traditional router, the GigaCenter transmits the WiFi signal to your devices. But that’s not all, the GigaCenter connects with a series of small wireless devices – called GigaMesh – placed in strategic areas of your home. These GigaMesh units communicate with the GigaCenter and provide you with a strong WiFi signal everywhere, whether it’s your bedroom, home office, or even the backyard.

Learn more about the GigaMesh.

Where to place GigaMesh units

To help you place the GigaMesh units in an optimal location, to maximize WiFi performance, there are four indicator lights on the GigaMesh labeled “WiFi Backhaul”?.

These indicator lights are designed to show you where to place the GigaMesh so you get the best WiFi Experience.

Watch the video

What do these lights mean?

Red Light Green Light Action
WiFi Backhaul Red Image The GigaMesh is too close to the GigaCenter, move it further away.
WiFi Backhaul Green 1 Image GigaMesh is placed too far away from the GigaCenter. Move the units closer together.
WiFi Backhaul Green 2 Image GigaMesh is placed too far away from the GigaCenter. Move the units closer together.
WiFi Backhaul Green 3 Image Distance between GigaMesh and GigaCenter is a bit too far away. It will produce adequate results but could be better if placed slightly closer together.
Read our related Article: How to Add a GigaMesh unit to a GigaCenter WiFi Network