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TV Help

Get settings and options customized to your viewing habits for the ultimate entertainment experience.

TV Remotes

Premier Universal Remote (PHAZR)

Click here to view the full remote manual.

At the time of installation, this remote control will be pre-programmed by a Premier technician to control your PremierTV set top box. You can also be program this remote to control TV features (volume) and accessory devices (surround sound systems, DVD players) by following the instructions below:

  • To program the remote to your set top box, follow the instructions below, using the STB button on the remote instead of the TV button
  • To program the remote to a surround sound system or DVD player, follow the instructions below, using the AUD or DVD buttons on the remote instead of the TV button
Quick Start Method

Step 1: Manually turn ON the TV that you want to set up on the remote

Step 2: Press and hold the TV button for 5 seconds until the TV button blinks once and stays on. Continue to hold the TV button and press the number key assigned to your brand found in the table below.

*The component should turn off as soon as the number key is pressed. (If it does not turn off, release the TV button and use the Auto Search Method below.)

Step 3: Release the TV button to save the code. The light will blink twice to confirm the code is saved.

Auto Search Method

If the code number assigned to your brand of equipment doesn’t work, or the code table does not list your brand, you can use the Auto Search Method to find the correct three-digit code number for your equipment.

Step 1: Manually turn on the TV that you want to set up on the remote

Step 2: Press the TV button and the OK/SEL button simultaneously for three seconds. The light will turn on indicating that it is ready to be programmed; it will remain on for 30 seconds. The next step must be completed while the light is on.

Step 3: While the light is on, press the [CH5] or [CH6] button one at a time or keep it pressed. The remote will emit a series of Power ON/OFF code signals. Release the [CH5] or [CH6] button as soon as the equipment turns off.

*Note: You can verify that the code is correct by pressing the POWER button. The equipment should turn back on. Then try all functions on the remote (i.e., volume, mute, etc.). If any of the functions do not operate as they should, repeat Step 3.

Step 4: Press the TV key to store the code. The light will blink twice to confirm the code is saved.

Premier Big Button Remote

Click here to view the full remote manual.

Premier DTA Remote

The Premier DTA remote has a variety of features and functions. For more information about how to use this remote and detailed setup & function descriptions, visit the equipment page.

There are two different brands of DTA remotes; the remote brand is printed on the bottom of the remote. To add a DTA to your TV to control channel and volume, follow the instructions below for the brand of remote that you have:

DTA Remote Cisco DTA170HD

PROGRAM THE REMOTE TO CONTROL YOUR DTA

Step 1: Press and hold the PROG button for 5 seconds until the red Power button lights up

Step 2: Press the numbers 1, 0, 2 on the remote. The red Power button will blink twice and turn off

Your remote is now programmed to work with your DTA

PROGRAM THE REMOTE TO CONTROL YOUR TV VOLUME & INPUT

Step 1: Locate your TV brand in the table below and identify the corresponding Button Press and Button Number values

Step 2: Press and hold the TV & Menu or TV & Guide buttons as specified by the Button Press value your TV brand is assigned to. Hold the buttons for three seconds. The red Power button light will turn on for 20 seconds confirming that you are in the programming mode.

Step 3: While the red Power button light is on, point the remote at the TV and press the Button Number assigned to your TV brand from the table below. The TV should turn off. If it does not, press the same number key repeatedly until the TV turns off.

Button Press Button Number TV Brand
TV & Menu 0 RCA
1 Samsung
2 Sony
3 LG
4 Vizio
5 Sharp
6 Panasonic
7 Sanyo
8 Toshiba
9 Philips
TV & Guide 0 Coby
1 Mitsubishi
2 Hitachi
3 Magnavox
4 JVC
5 Zenith
6 Insignia
7 Emerson
8 Westinghouse
9 TCL

Note: The remote will exit the programming mode automatically if it does not have matching codes and the red Power button light will turn off.

Step 4: Once the TV has turned off, press the TV key to save the code. The remote is now ready to control your TV. If the matching code could not be found in Step 3, reference the remote manual on the Equipment page for additional setup options.

ADDITIONAL SCREEN RESOLUTION STEPS (For HD TV’s Only)

Step 1: Press the Menu button on your remote

Step 2: Choose HDMI Settings and press OK

Step 3: Change output resolution to 1080i and press OK

Step 4: Change 4x3 Override to Stretch; choose Exit

DTA Remote URC2068BC2

PAIR YOUR DTA REMOTE TO YOUR TV

Step 1: Press and hold the Setup button on the remote until the LED light blinks twice

Step 2: Press the TV Power button. The LED light will remain on

Step 3: Press and hold the Number Code for your TV brand listed in the table below:

Brand Number Code
Insigina/Dynex 1
LG/Zenith 2
Mitsubishi 3
Panasonic 4
Philips/Magnavox 5
Samsung 6
Sharp 7
Sony 8
Toshiba 9
Vizio 0

Step 4: Let go of the key when your TV turns off

Your setup is complete. If this method does not work, refer to the user’s manual on the equipment page.

Programming your DTA Remote

Now you can program your DTA remote to change TV channel and volume.

Step 1: Turn on your TV using your DTA remote

Step 2: Press and hold the Setup button on your DTA remote until the LED light flashes twice

Step 3: Press the Volume Up button once. The LED light will flash twice

Step 4: With the TV on, point the remote at the DTA. Press and hold the Setup button until the LED light blinks twice. Then press the Menu button.

Step 5: A box will appear on your TV screen asking for a 3-digit code. Enter the code displayed on the screen and press OK.

If the pairing was successful, you will see a success message. You should now be able to change channels and adjust the volume on your TV with your DTA remote.

Premier IPTV Universal Remote (POTENZA)

Program the Premier Universal Remote to control other devices

The Premier set top remote is a “universal” remote, meaning it can be programmed to operate various brands of one or more types of electronic devices.

Program your remote to control your TV:

Step 1: Manually turn ON the TV that you want to set up on the remote

Step 2: Press and hold the Setup key until the TV key blinks twice

Step 3: Press and release the TV key. The TV will stay lit

Step 4: Find your TV and brand from the chart below and note the Digit Key assigned to your brand. Press and hold down the Digit Key for your device/brand while pointing the remote at the device

*If your model of device is not on this list, please refer to "Searching for your code" instructions below

Step 5: Let go of the key when your device turns OFF. Setup for that device is complete

Unlock the default settings to make AUD, DVD and VCR buttons programmable:

The AUD, DVD and VCR mode keys have a default setting, which means they are automatically set to the set top box. If you would like to program these mode keys to your devices, follow the instructions below to unlock the default setting.

Step 1: Press and hold Setup until the mode key blinks twice

Step 2: Type 992

Step 3: Press the mode key (AUD, DVD, VCR) you desire to program twice

Step 4: This will remove the set top box mode and a new Audio, DVD or VCR code can now be programmed

Step 5: Follow steps 1-5 of the “Program your remote to control your TV” section above, replacing the word “TV” with the name of the mode key you just unlocked

Program the Master Power key

The Potenza ST Remote has a unique feature that allows you to sequentially turn up to five of your home entertainment devices on or off with a single key.

*Note: The Master Power (POWER) only works in Set Top Box (STB) mode. If it is not programmed, only the set-top box will turn on or off. In any other mode, pressing Master Power (POWER) once will turn the selected device on or off.

Step 1: Press and hold the Setup key until the last device key blinks twice.

Step 2: Enter 995

Note: The LED will blink twice after any three-digit programming sequence is entered correctly

Step 3: Press Power once

Step 4: Press the device keys you want in the power sequence (STB, TV, AUD, DVD, VCR)

Step 5: Press and hold the Setup key until the last device key blinks twice (3 seconds). To play back the power sequence, press the Power key while in STB mode.

Clearing the Master Power key

Step 1: Press and hold the Setup key until the last device key blinks twice

Step 2: Enter 995

Note: The LED will blink twice after any three-digit programming sequence is entered correctly

Step 3: Press the Power key and release

Step 4: Press and hold the Setup key until the STB key blinks twice (3 seconds)

Searching for your code

If your home entertainment device does not respond to the Potenza ST Universal Remote Control after trying all the codes listed for your brand, or if your brand is not listed at all, try searching for your code. To search for a code for your TV:

Step 1: Turn ON your TV

Step 2: On the remote, press TV once; it will blink once. Then press and hold Setup until the TV key blinks twice

Step 3: Type 991. The TV key will blink twice

Step 4: Aim the remote control at the TV and press Power once

Step 5: Press and release the CH+ key continuously, then stop when the TV turns off

  • Note: In the search mode, the remote will send IR codes from its library to the selected device, starting with the most popular code first

Step 6: Press Power. The TV should turn on. Then, press Setup once to lock in the code. The LED will blink 9 twice to indicate that the code is saved

  • Note: If the TV does not turn on during Step 6, slowly press and release CH- to go back through the codes, then press Setup when the TV turns on

Step 7: To search for the codes of your other devices, repeat Steps 1-6, substituting the appropriate key (TV, AUD, DVD, AUX or STB) for the device you are searching for

Checking your code

If you set up your remote control by searching for your device code, you may need to find out which four-digit code is operating your equipment.

To find out which code is operating your TV:

Step 1: On the remote, press TV once; it will blink once. Then press and hold Setup until the TV key blinks twice

Step 2: Enter 990The TV key will blink twice

Step 3: To view the code for the first digit, press 1 once. Count the number of times the TV key blinks. If a code digit is 0, the selected mode key will not blink.

Step 4: Repeat Step 3 three more times for the remaining digits. Use 2 for the second digit, 3 for the third digit, and 4 for the fourth digit

Note: It may be helpful to write down these numbers for reference

Step 5: To check for other device codes, repeat steps 1-4, substituting the appropriate key (e.g., TV, AUD, DVD, AUX, or STB) for the device you are checking

PremierTV (Streaming) Set Up

Install PremierTV on your Apple streaming device

Experience TV like never before with PremierTV. Use your existing supported devices or rent equipment from us. TV has never been simpler!

Step 1: Navigate to the app store on your Apple TV and search for "PremierTV"

Step 2: Select "Get"

Step 3: You will see the question “Get ‘PremierTV’ for free?” Select “Get”

Step 4: You will see an account screen. Choose either “Confirm with Apple Device” or “Confirm with Password”

Step 5: You will see a screen asking you to sign in with a Login and Passphrase. Enter the numeric login and passphrase given to you by the Premier technician or generated from another device and select “Sign In”

Install PremierTV on your Amazon Fire TV

Step 1: Press the Home button on your Amazon Fire remote and navigate left to the search magnifying glass

Step 2: Search for “PremierTV”

Step 3: Click the “Get” button to download the app

Step 4: You will be prompted for a Login and Passphrase. If you haven’t received these, please contact our office. After entering the Login and Passphrase, press “Save”

Install PremierTV on your smartphone or tablet

Use the PremierTV app on your phone or tablet to generate codes needed to add PremierTV to additional devices.

Step 1: Download the PremierTV app to your phone or tablet from the app store:

Step 2: Once downloaded, open the app and tap "Add New Account"

Step 3: You will see a screen asking for a device name. Choose a name that identifies your device (this can be whatever you want) and tap "OK"

Step 4: You will see a login screen. Enter the numeric login given to you by a Premier technician or generated from another device and tap “Pair Device”

Step 5: You will see another screen asking for a passphrase. Enter the numeric passphrase given to you by a Premier technician or generated from another device and tap “Pair”

Step 6: Enter an “Account Name” to identify your account (this can be whatever you want). Then tap “OK”

Generate a PremierTV login and passphrase

On a phone or tablet:

Step 1: In the PremierTV app, tap “Settings," then "Manage Devices"

Step 2: You will see Login and Passphrase fields with numbers beside each. Enter these numbers to install PremierTV on your AppleTV, Amazon Fire TV or additional smartphones/tablets.

On AppleTV or Amazon Fire TV:

Step 1: In the PremierTV app, navigate to “Account” in the top menu, then select "Add Device"

Step 2: You will see Login and Passphrase fields with numbers beside each. Enter these numbers to install PremierTV on your AppleTV, Amazon Fire TV or additional smartphones/tablets.

Need further assistance?

Contact our Help Desk at 712-722-6062 or email helpdesk@premieronline.net. Note that passphrases are time sensitive – you will only have 5 minutes to use them. If more than 5 minutes have passed, go back to the original device and regenerate new passphrases. Passphrases can be used to register multiple devices as long as it is within the 5-minute window.

PremierTV (Streaming) on Apple TV

Add PremierTV to your Apple TV

Step 1: From the Home screen of your AppleTV, press the Menu button and navigate to the App Store

Step 2: Use the Search feature to search for "PremierTV"

Step 3: Click "Install" to begin the installation. Once it is complete, you will be prompted for a Login and Passphrase. (If you haven't received them, contact our office at 800-741-8351.)

Navigating content and lists

Swipe left, right, up or down on the Touch surface to highlight an app or content item. Onscreen, a highlighted app or content item expands slightly. Press the Touch surface to open a highlighted item.

To return to the previous screen, press the Menu button. To return to the Home screen, press and hold the Menu button.

Watch PremierTV

From the Home screen, use the Touch surface to highlight and select the PremierTV icon. Swipe up or down on the Touch surface to highlight a channel you want to watch. Then press the Play/Pause button to watch the program.

Channel surfing from a live program

Navigate to the next highest or lowest channel number from a live program by lightly touching the upper or lower area of the Touch surface.

Enter Channel Number Feature

To quickly move to a higher or lower numbered channel in the guide, press the Touch surface twice to open a channel number window. Enter the channel number and press “done” to move to that channel in the guide.

Program Search Feature

From the Tab bar, use the Search feature to find Live, Recorded and Future programs that can be recorded. Swipe right, highlight Search and press the Touch surface to open the program search. Swipe left or right to highlight letters that correspond with the program you are searching for and press the Touch surface to see results. You can also use the voice activation feature by holding the Microphone button and clearly speaking the name of the program you are searching for.

The results will include Live, Future and Recordings of programs that match your search. Use the Touch surface to select a program from the results.

Frequently Watched Programs

If you would like to view one of your frequently watched channels while watching a live program without going back to the guide, swipe down on the Touch surface to see a list of your favorite channels. Swipe left or right to highlight the channel you would like to watch and press the Play/Pause button or the center of the Touch surface to switch to this channel.

Pause, Restart, Fast Forward & Rewind Features

Pause Live TV

Use the Pause Live TV feature by pressing the Play/Pause button on your remote. When you want to resume your paused program, press the Play/Pause button again to resume where you left off.

Restart TV

While watching live TV, swipe left on the Touch surface to open the control options and then swipe right to highlight the Restart icon. Press the center of the Touch surface to restart the program. You can also use this feature when you are watching an in-progress recording.

Programs that have the Restart option will display a green Restart icon in the Guide and program description. Due to programming restrictions, some programs may not allow the Restart option. Please contact our office at 800-741-8351 if you have questions regarding this.

Fast Forward & Rewind Features

To use this feature during an in-progress or recorded program, swipe left to open your control options. Swipe right to highlight the control feature that you would like to manage: Pause, Restart, Rewind, Fast Forward, move back to the live program, or activate closed captioning.

On-screen guide management

Press the Touch surface on any program highlighted in blue for additional options. Press Watch to view a current-airing program. Swipe down and highlight Record to set a recording for the program. Highlighting and selecting Search allows you to see other times when the program is available to watch or set a recording for the program.

Touch Guide Navigation

Lightly touch the upper, lower, left or right areas of the Touch surface to correspondingly navigate through the on-screen program guide.

Record programs from the Guide

Select a currently airing or upcoming program, swipe to highlight Record and press the Touch surface to create a recording for the program.

Tab Bar

From the program guide, press the Menu button to open the Tab bar. The Tab bar allows you to swipe left or right to access Guide, Recording and Search options.

Record programs

Make a recording

When you select Record, a screen will display with options for setting a series rule for the program. If you do not want to set a series rule, select One-Time Recording. To further manage the recording, go to the Tab bar and select the Recordings option.

Watch recordings

Recordings can be viewed from either the Recordings or Search screen options

Step 1: Select Recordings from the Tab bar to open the Recordings screen

Step 2: Highlight and select Current to open your recorded program list

Step 3: Scroll through the list, select the program you want to watch and press the Touch surface to start watching the program. If there are multiple recordings, scroll and highlight the one you want and press the center of the Touch surface to start watching the program

Step 4: You can also delete the program by swiping right and then highlighting and selecting Delete. You will receive a prompt asking you to confirm the deletion

For any of your Search options, you can see a list of recordings for a specific program by highlighting and pressing Search. Swiping up or down on the remote Touch surface allows you to scroll through all recorded, live, or upcoming programs of an episode or a series. If the highlighted program has been completely recorded, the Watch button will display. Press the highlighted program on your Touch surface to watch the recording. Future programs can be recorded by highlighting and pressing the Record button.

Manage recordings

Current recordings

To watch or delete current recordings, go to the Tab bar above the program guide and select the Recordings option. Highlight Current and press the Touch surface to open the list of your current recordings. From this list, you can either watch or delete your recorded programs by highlighting and selecting the option with your Touch surface. If you choose to delete a program, you will receive a prompt asking to confirm your deletion.

Upcoming recordings

Manage settings for your future recordings

Step 1: From the Recordings screen, highlight Upcoming and press the Touch surface to open the list of upcoming recordings

Step 2: Scroll through the list, highlight the upcoming program recording you want to manage, and press the Touch surface to open it. If there are multiple recordings, scroll and highlight the one you want to manage, swipe and highlight Edit, and press the center of the Touch surface to open an Edit Recording window.

Step 3: To ensure that you don’t miss the beginning of a program, you can change the Start Recording time by highlighting Start Recording and pressing the Touch surface. This will open a screen that gives you options on how early, late, or on time you want a program to begin. Scroll through and highlight your option and press the Touch surface to set the Start Recording time. The Stop Recording feature functions the same way and is beneficial when watching sporting events.

Step 4: Once you have finished your changes, highlight Save and press the Touch surface

Rules

Manage episodes of a series you want recorded automatically

Step 1: From the Recordings screen, highlight Rules and press the Touch surface to open the list of Series Recordings

Step 2: Scroll through the list, highlight a series, and press the Touch surface to open it

Step 3: An Edit Rule screen will open. Highlight and select Keep at Most to choose a maximum number of episodes of the series you want to keep, or you can choose to Keep All Episodes. Show Type allows you to keep Only New or All Episodes of a series.

Step 4: Once you have finished your changes, highlight Save and press the Touch surface

Protect recordings from auto-delete (Apple TV)

Step 1: Navigate to your list of recordings

Step 2: Click on the recording you want to protect and arrow over until the shield icon is highlighted. Click "OK"

Step 3: Click "Yes - Protect recording from being deleted."

Note: Your CloudDVR storage is limited to 200GB or 800GB, depending on what package you subscribe to. Protected recordings are included in storage limit.

PremierTV (Streaming) on Amazon Fire TV

Add PremierTV to your Amazon Fire TV

Press the Home button and navigate left to the search magnifying glass. Search for PremierTV. Click “Get” to download the app. Once installation is complete, you will be prompted for a login and passphrase. (If you haven’t received them, contact our office at 800-741-8351.) Press Save.

Navigating content and lists

Pressing left, right, up or down on the remote circle will highlight specific items. Pressing in the center of the remote circle will open a highlighted item. To return to the Home screen, press the Home button. Press the Back button to move back to the previous screen.

Watching PremierTV

From the Home screen, use the remote to highlight and expand the PremierTV icon and press the center of the remote. This action will open your on-screen program guide. To watch a channel, press up or down on the remote ring and press the Play/Pause button to view a currently airing program.

Channel surfing

While watching a currently airing program, press the top of the remote circle to view the next higher numbered channel. Press the bottom of the remote circle to view the next lower numbered channel.

Enter Channel Number Feature

From the program guide, press and hold the center of your remote ring to open a screen that allows you to enter a specific channel number. Then select Next to move to that channel number in the program guide.

Program Search Feature

Use the Search feature to find Live, Recorded and Future programs. From the program guide, press the Back button to open the Tab bar, scroll right to the Search feature, press on the lower part of the remote ring, and then press the right side of the remote ring to open a typing pad. You can manually type in the search by typing in the program you are searching for. To use the voice search, press and hold the Microphone button while speaking the name of the program you are looking for.

The results will be more specific if you type in or pronounce more letters in the name of the program. You can also use the search feature to find specific types of programs, like one with “Today” in the title. To view your search results, highlight Next on the keypad and press the center of your remote. The results will show currently airing or upcoming programs in the top row. Highlight a program and press the center of the remote to select Watch to view the program, or Record to add it to your future recordings. The bottom row will show programs that have been recorded or future recordings. Highlight a recorded program you want to watch and press the center of the remote to watch the program. You can also select Delete if you want to remove the program from your recordings.

Pause, Restart, Fast Forward & Rewind Features

Pause Live TV

Press the Play/Pause button on your remote while watching live TV to pause the program. To resume the program, press the Play/Pause button again.

Restart TV

While watching live TV, press the upper part of the remote ring to open a program Play bar. Press the upper part of the remote ring again and scroll right to highlight the Restart button. Press the center of the remote to restart the program from the beginning.

Programs that have the Restart option display a green Restart icon in the program description. There may be programs that don’t allow for the Restart function because of programming restrictions.

Fast Forward & Rewind Features

To use this feature during an in-progress or recorded program, press the Fast Forward button on your remote control to advance the program. Press Rewind to go back. The progress bar lets you track your movement through a program, and the timer helps you see how far you are from the end of the program.

On-screen guide management

From the Home screen, use the remote to highlight and expand the PremierTV icon and press the center of the remote. This action will open your on-screen program guide. Press up, down, left or right to scroll through your channel lineup. Pressing the center of your remote on a highlighted program will open a program screen with detailed information about the program. This screen will also display Watch, Record and Search options.

To watch, use your remote to highlight the Watch button and press the center of your remote. To Record a program, highlight the record button and press in the center of the remote ring. See the Record your Programs section of this guide to learn more about recording programs. Choose the Search feature if you want to see future dates and times that this program will air or programs that have been recorded or are scheduled for recording.

Recording Programs from the Guide

Select an upcoming program, press the center of your remote, highlight the record button and press the center of your remote to make a recording of this program. See the Recording your Programs section for recording instructions.

Tab bar

From the program guide, press the Back button on your remote to open the Tab bar. The Tab bar allows you to scroll left or right to access the Guide, Recording, Search, and Settings options.

Add new devices to your service

Before you add a new device to this service, go to Settings in the Tab bar from an activated device, scroll down and highlight Add Device. Press the center on your remote to generate a Login and Passphrase for the new device. See related article: Install PremierTV on your Amazon Fire TV

Quick Guide

During a recorded or live program, press the lower part of the remote ring to pull down a menu list of your most recently watched channels. Scroll left or right to choose a new channel and press the center of your remote to watch it.

Record programs

Make a recording

When you select Record, a screen will display that gives you options for setting a Recording Series rule for a program. You can record only new episodes, all episodes, or select a one-time recording. To further manage a recording, go to the Tab bar and select the Recordings option.

Watch recordings

Recordings can be viewed from either the Recordings or Search screens. Select Recordings from the Tab bar to open the Recordings screen. Here you will see a list of your Current Recordings. Scroll through the list, highlight the program you want to watch, and press the Play/Pause button to start watching the program. If there are multiple recordings, scroll and highlight the one you want to watch and press the Play/Pause button to start watching the program.

From any of the Search options, you can see a list of readings for a specific program by highlighting and pressing on the Search button. This screen will display a list of current or future scheduled broadcasts of this program in the top row. Scroll down to the second row to highlight the list of recorded programs. If the highlighted program has been completely recorded, press the Play/Pause button on your remote to play the recording.

Watch in-progress recordings

To watch an in-progress recording from the beginning, use the Restart feature for the best experience.

Manage recordings

Current recordings

To watch or delete current recordings, go to the Tab bar and select the Recordings option. This screen will display the list of your recorded programs. Scroll up or down and press on the highlighted program that you want to manage. Scroll up or down to highlight a program and press the Play/Pause button to watch the program. The checked red circle to the left of the program indicates that it has not been watched, while programs with a red play button have been partially watched. Press Play/Pause on a partially watched program to view the program where you left off. From this list you can either watch or delete your recorded programs by highlighting the Watch or Delete option. If you choose to delete a program, you will receive a prompt asking to confirm your deletion.

Future recordings

Use the Future Recordings feature to manage settings for your future recordings.

Step 1: From the Recordings screen, press the center of your remote control twice. From the dropdown, choose Future Recording to see a list of programs you have scheduled for recording.

Step 2: Scroll through the list, highlight and press the center of your remote to open a Future Recording you might want to manage.

Step 3: To ensure that you don’t miss the beginning or ending of a program, highlight Edit and press the center of your remote to open a Recording Options screen. Highlight and press the center of your remote to edit the Start and End Recording times for the program. Scroll up or down and press the center of your remote to adjust the time when you want your recording to start or end.

Step 4: Once you have finished your changes, highlight Save and press the center of your remote to save the changes.

To delete a Future Recording, highlight Delete and press the center of your remote to receive a prompt asking to confirm your deletion.

Series rules

Use the Series Rule feature to manage episodes of a series that you want recorded automatically.

Step 1: From the Recordings screen, press the center of your remote twice. From the dropdown, choose Series Rules to see a list of series programs you have scheduled for recording.

Step 2: Scroll through the list and highlight a series that you want to manage. Highlight Edit and press the center of your remote to open a Recording Options screen.

Step 3: Scroll up or down and press the center of your remote to choose Recording Type, Keep At Most, Start Recording, or End Recording options.

Recording Type lets you keep All Episodes or Only New Episodes. Keep at Most lets you choose a maximum number of episodes that you want to keep of the series, or you can choose to Keep All Episodes.

The Start and Stop Recording times option works the same was as it does in Future Recordings. Once you have finished your changes, highlight Save and press the center of the remote. You can also delete all the Series Rules for a program by highlighting the Delete button and pressing the center of the remote. This only deletes the Series Rules and does not delete the Series Recordings.

Protect recordings from auto-delete (Amazon Fire)

Step 1: Navigate to your list of recordings

Step 2: Click on the recording you want to protect and arrow over until the shield icon is highlighted. Click "OK"

Step 3: Click "Yes - Protect recording from being deleted."

Note: Your CloudDVR storage is limited to 200GB or 800GB, depending on what package you subscribe to. Protected recordings are included in storage limit.

PremierTV (Streaming) on Premier Set Top Box

See what's on TV

When you first turn on the TV, there are three ways you can see what is currently showing: the OK button, the INFO button, or the Browse (right arrow) button.

Channel Guide

The Channel Guide is your on-screen tool to see what is on TV and allows you to surf channels while still watching a program.

Press the “Guide” button on the remote – Information about the program you are tuned to displays at the top of the screen along with indicators showing whether:

  • A program is in HD
  • A program is a new episode
  • The broadcast is in HD
  • The program is available for Pay Per View purchase

Move through the Guide one channel at a time using the up/down arrow buttons on the remote. As you do this, a description of the highlighted program will display at the top of the screen. Or, press the “Channel +” and “Channel –“ buttons to scroll through the channels more quickly.

To browse through the Guide using a Favorites list, press the blue button or the “FAV” button. The list name will appear at the bottom of the screen. Keep pressing the blue button to scroll through different Favorites lists.

To exit the Guide, press the “Guide” button a third time or press the “Exit” button on the remote.

Search for a program

While viewing any program (while not in the Guide or other menus), press the “Search” button (left arrow) on the remote. This will display a search window where you can enter the first few letters or words in the program title.

Use the arrow buttons on the remote to highlight letters and press the “OK” button to select a letter. When you have entered the text, arrow down to “Submit” and press “OK” or press the yellow button to start the search.

If there is a program in the search results that you would like to record, you can schedule a recording. Use arrow buttons to highlight the program and then press “OK” or “Record” on the remote. Follow the steps to schedule a recording. You may also continue to search for more programs by the same name.

Record programs

Record what you're watching

If you are watching a program and decide you want to record the remainder of the program, you can easily start a recording. While watching a program, press the “Record” button on the remote. Choose whether it is a one-time recording, a series recording, or select “Cancelto not set a recording. Customize your recording selections for start and stop time and which folder to save the recording to.

The Reminder function may also be selected from this screen. Select the Reminder function if you would like your television to remind you:

  • When the program is going to air
  • When a new episode of the program is going to air
  • Each time a program will air

You may set the reminder for 1, 2, 3, 4, 5, 10 or 15 minutes prior to the program start. You can also choose to have your TV automatically tune to the channel when the recording starts.

A red circle will briefly display in the top right corner of the screen indicating you are recording the program.

If you decide to stop recording the program before it is complete, press the “Stop” button and choose from the options regarding how to save the partial recording. The options are:

  • Continue Recording – does not stop recording the program
  • Stop Recording and Keep – save the recording for future viewing
  • Stop Recording, Keep and Protect – saves the recording and protects it from automatic deletion
  • Stop Recording and Delete – deletes the recording from memory

Create a one-time recording

From the Guide, highlight the program you want to record and press the “Record” button on the remote. The recording options will display.

Choose to create a one-time recording.

Use the arrow keys to customize start and stop times, a folder to save the recording to, and auto tune preferences.

Arrow down to “Create One Time Recording” and click the “OK” button on your remote.

A red circle will display in the guide indicating the program will record.

You can find the recording in the Future Recordings list.

If you change your mind and decide against recording the program, with the program highlighted on the guide, press the “Stop” button on the remote and the red circle will be removed, indicating the program will not record.

Record a live event (live sporting event, award show, etc.)

Recording a live event is similar to recording any other program. However, since there is a chance of a live event running longer than originally scheduled in the programming guide, you have the option to record up to one hour longer to ensure you record the entire event.

Step 1: From the Guide, highlight the program you want to record and press the Record button on the remote. The recording options will display.

The DVR recognizes from the program guide that this is a live broadcast and warns you that it may extend past the designated end time.

Step 2: Use the left/right arrow keys to choose the Stop Recording option. Choose a 15-minute, 30-minute, or 60-minute extension time.

Step 3: Arrow down to Extend Recording and press OK on the remote.

Record a series

If you have found a program that you would like to record in the Guide, highlight it and press the Record button on the remote. The recording options will display.

Arrow over to select Series and press OK on the remote.

The Series Recording Options will display:

  • Choose how many episodes to Keep at Most at any given time. Options are 1-10 or All Episodes. Use left/right arrow buttons to make your selection
  • Choose the Show Type you wish to record. You may choose to record All Episodes of a program or Only New Episodes
  • Choose when to start recording. You can begin ‘on time’ when the program is scheduled to begin, or use the left/right arrow buttons to choose 1, 2, 3, 4, 5, 10, 15, or 30 minutes early.
  • Choose when to stop recording. You can stop ‘on time’ when the program is scheduled to end, or you can use the left/right arrow buttons to choose 1, 2, 3, 4, 5, 10, 15, 30, or 60 minutes late.
  • Choose the folder you want to save the recording to. By default, the folder will be ‘All Recordings’ but you may choose another existing folder or create a new one
  • Select the room you would like the Series Rule to apply to (room must be within the Whole Home Group)
  • Select Yes or No for the AutoTune feature
  • Arrow down to Create Series Recording and press OK on the remote to save your changes

To cancel your changes, press the EXIT button or highlight Cancel and press OK on the remote

A red circle with an ‘S’ will display in the guide indicating the program is part of a series recording

Watch recordings

Step 1: Press the List button on the remote to access the list of recorded programs

Step 2: Use the up/down arrow buttons to choose the folder containing the recorded program you wish to watch

Step 3: Press the Play button on the remote to begin watching

If the program is one that you had previously viewed and stopped in the middle, you will be asked if you would like to resume watching from where you left off, if you would like to restart from the beginning, or if you would like to exit and return to the Recordings List.

As you watch a program, you have the ability to Fast Forward, Rewind, Pause, Replay, Jump Forward, Jump Backward or Stop the program.

Step 4: When you reach the end of the program, you will be asked if you would like to delete the recording. Select either Yes or No.

Delete a recording

Step 1: Press the List button on the remote to access the list of recorded programs

Step 2: Use the up/down arrow buttons to choose the folder containing the recorded program you wish to delete

Step 3: Press the red button to delete the recording or group of recordings. Or, press the green button to access the Actions menu and then choose Delete.

You have the option to cancel the process.

Restart TV

Restart TV allows you to restart a TV program that is already in progress

  • Flexibility – Watch TV programming on your schedule
  • Convenience – Restart a show already airing by the press of a button
  • Catch Up – Use Restart TV to record a show – pause, rewind, and fast forward

Restart TV programming is indicated by the green and white Restart icon in the Browser bar. You can also highlight the program in the on-screen program guide and press the green button on the remote to restart and watch from the beginning.

*Restart TV is not available on all channels

Save your favorites

Create Favorites Lists to surf within a specific set of channels. By default, your set top box has grouped channels into several pre-set Favorites lists.

Step 1: Press the Menu button to access the Main Menu.

Step 2: Highlight Settings. Then use the arrow buttons to highlight Edit Favorites. Press the OK button

Step 3: If you are not already in a ‘New List’ by default, arrow right to access a New List. All available channels will display.

Step 4: Use the up/down arrow buttons on the remote control to move through the list of channels. When you are on a channel you want to add to your list, press the OK button to mark it as part of this Favorites list.

Step 5: To name the list, press the yellow button on the remote. Use the arrow buttons to move through the letters on the screen. Press the OK button on the remote to choose a letter.

Step 6: When you have named your list, arrow down to select Submit to accept your name.

Step 7: To Save your Favorites list, press the blue button on the remote and then press the OK button

Step 8: To discard a Favorites list, press the red button on the remote. Press the Exit button on the remote to leave the menu

Parental Controls

To find parental control options, arrow to the right, highlight "Parental" and press OK

Set Ratings

Require a PIN to access programming based on TV and movie ratings.

Step 1: Within the Parental menu, arrow to the right and select “Set Ratings”

Step 2: Use the left/right arrow buttons to choose a TV rating

Step 3: Use the left/right arrow buttons to choose a movie rating

A PIN is required to view programming at or beyond the rating you specify.

Time Restrictions

Set time periods per day where TV access requires a PIN.

Step 1: Within the Parental menu, arrow to the right and select “Time Restrictions”

Step 2: Select the green button to Add Restriction. A new restriction will appear to the right of the week schedule. Arrow to the right to select a day and press OK

Step 3: Use the up/down arrows to select a time (AM or PM) for both start and end time of the restriction. Select “Exit”

Options

Require a PIN to be entered before updating settings.

Step 1: Within the Parental menu, arrow to the right and select “Options”

Step 2: Enter your PIN and select OK

Step 3: Once the PIN has been entered, choose to have Locked Channels and/or Show Restricted Titles visible. Selecting “No” will cause these programs not to appear in the Guide. Select OK.

A prompt will appear once the changes have been successfully saved.

Adjust display settings and closed captioning

Press the Menu button on your remote and select Settings. To change how the set top box displays specific items, arrow to the right, highlight Display, and press the OK button. Typically, these items are set at the time of installation and are not changed.

  1. Turn Closed Captioning On or Off
  2. Set the Audio Language to Descriptive Audio, Canadian Descriptive Audio, English, Spanish, or French
  3. Set Audio Format to Stereo, Dolby Digital, or Dolby Digital +
  4. Change your Connector settings to Coaxial, Composite, S-Video, Component or HDMI
  5. Set the TV Type to either 16:9 or 4:3
  6. Select the Output Resolution for the TV
  7. View the setting for Conversion Mode, Original Size or Fit to Screen (this may also be changed temporarily by pressing the * button on the remote)

Protect recordings from auto-delete (Set Top Box)

Follow these instructions to protect your recordings from auto-delete:

Step 1: Press the "Menu" button on your remote and navigate to the list of your recordings. Select "DVR" and then "My Recordings."

Step 2: Select the recording you want to protect

Step 3: Press the green button to open the "Actions" menu

Step 4: Select "Protect" and press "OK" on the remote

Note: Once a recording is protected, you will see a small grey and blue shield icon displayed in front of the program name

If you want to remove protection from a recording, simply choose "Protect" again

Cable TV

Connect your DTA box to your TV

Watch the video

Supplies:

  • DTA Box
  • Coax Cable
  • HDMI Cable
  • DTA Remote
  • 2 AA batteries

Step 1: Connecting the Coax Cable - Take the Coax cable and insert one end into the cable port on your wall. Connect the other end to the “cable in” port on the back of your DTA. To secure, gently twist the silver ends of the cable.

Step 2: Connecting the HDMI Cable - Connect one end of the HDMI cord to the back of the DTA in the spot labeled “HDMI”. Then, insert the other end in one of the HDMI input ports on the back of your TV.

Take note of which HDMI port you used on the back of your TV. This will be the HDMI “input” you will use in Step 5.

Step 3: Connecting the DTA to Power - Plug the small circular end of the power cord into the back of the DTA box labeled “power.” Take the large end of the power cord and plug it in to your wall outlet or surge protector.

Step 4: Turn on the TV Using the remote that came with your TV or the main power button on the back of your TV, turn your TV on. Note: DO NOT use the new remote provided, it has not been programed to your TV yet.

Step 5: Selecting the Input - Using the remote that came with your TV or the buttons on the back of your TV, select the input button. Select the HDMI input that the DTA box is connected to (refer to Step 2).

If the DTA box is installed correctly, you should be able to view the programming. If you do not see programming resume contact us.

Now that your DTA is installed, it’s time to program the remote that came with the DTA. Once you complete the programming steps below, this DTA remote will now run your TV.

Note: If you have an HD TV you will still need to use the original remote that came with your TV to change the input settings.

HOW TO: Use the interactive channel guide (i-Guide)

Enjoy your favorite shows and discover new programs easily with enhanced search capabilities and program previews via the interactive channel guide.

Accessing the Menu:

The Menu provides shortcuts directly to the key features of the i-Guide. Press the Menu button on your remote to access items from the main menu such as your DVR recordings, parental controls, search, favorites and more.

View TV Listings by Time, or find out what’s up next:

To find out what’s on TV right now or what’s coming up next on each channel, press the Guide button on your remote. Use the Up and Down arrow keys on your remote to see what’s currently playing on each channel. Use the Right arrow key on your remote to see what’s up next.

Search for content, shows and channels:

The i-Guide provides you with ways to search for your favorite content. To search, push the Menu button on your remote and select the magnifying glass icon on the screen. You can quickly search programs by title or by categories, such as Movies, Sports, or Kids programs.

Parental Controls:

The i-Guide provides a Parental Controls feature, which lets you restrict viewing and purchases of TV programs and services based on your preferences.

To access the Parental Controls setup, press the Menu button on the remote and select the lock icon that appears on your screen. To activate Parental Controls, you must set a personalized four-digit PIN. Then you can configure locks by movie ratings, TV and content ratings, channels, or titles.

For more tips and features, view our Interactive Channel Guide Video

HOW TO: Record shows and Live TV on your DVR

Set up a one-time recording:

The i-Guide makes it easy to schedule recordings on your DVR and build your own personal library. Using the Search feature or the program guide, highlight the segment you would like to record. Press the Record button on your remote or record from the Program Info screen.

Set up a “series” or recurring recording:

If you would like to watch a multi-episode TV series, follow the steps below to automatically record new episodes using the Series Recording feature.

  1. Highlight the TV series you want to record in the channel guide and press the “record” button on your remote twice.
  2. Select the “Create a Series Recording” icon and specify your recording options.
  3. Select “Record” to record the series.
Record Live TV

With a DVR, you can control live TV. When you tune to a channel, the DVR automatically begins making a temporary recording of the program. Once the temporary recording begins, you can pause, rewind and fast-forward through the recording. Your DVR records up to 90 minutes of live TV.

WatchTVEverywhere

Watch TV online with channel apps

With a PremierTV subscription, you have access to channel apps (WatchESPN, ABC and more) to stream your favorite shows online or via the network’s app.

Note: WatchTVEverywhere access requires subscription to the Family Plus or Family Prime TV tiers.

To sign into the channel apps or websites, you will need to create login credentials. Follow the steps below:

Step 1: Visit www.watchtveverywhere.com and select “Premier Communications” from the TV provider drop down menu and click “Submit”

Step 2: Click “Register” on the right of the screen

Step 3: Fill out the registration form. You will need two pieces of information to register:

  • Your account number (found on your Premier Communications monthly bill)
  • The correct spelling of the last name on the account

Step 4: You will be asked to:

  • Provide your email address (this can be any valid email address). This will be your username
  • Provide a password

Step 5: Click “Submit.” Check your inbox for an email with an activation link from WatchTVEverywhere. Click on the link to complete the registration process.

Your registration is now complete, and you can stream TV using your web browser, tablet, smart phone or streaming device (Apple TV, Amazon Fire TV, etc.)

You can also use your WatchTVEverywhere credentials to login to network websites such as ABC.com. Enter your credentials when asked to “Sign in with your TV provider.”

Which Internet speed is best for streaming TV on my TV and smartphone?

If you plan to stream TV, especially on multiple devices, it's important to have the correct Internet speed for the best streaming experience.

Get an Internet speed recommendation that is personalized for you, your viewing habits and devices. Take our Internet speed quiz.

Viewing & Accessibility

Closed captioning settings

Follow the instructions below to turn closed captioning on or off on your Premier Cable TV set top box. Depending on the model of your Cable TV box, the instructions will differ.

For help determining your Cable TV box model, refer to the back or bottom of your Cable TV box.

Premier DVR (Arris DCX3510) & Whole Home (Arris DCX700) Boxes:

Step 1: Press the Menu button on your remote.

Step 2: Using the arrow keys on your remote, make sure the Home icon is highlighted in yellow, then click OK on the remote.

Step 3: A new screen will appear. Using the arrow key, scroll down the page until you see a “setup” option, then click OK.

Step 4: Using the arrow keys on your remote, navigate to “Closed captioning setup," then click OK.

Step 5: Use the right and left arrow keys on the remote to choose either OFF or ON depending on your preference. Then press OK.

Step 6: Click the EXIT button on your remote to return to your programming.

Premier DTA Box:

Step 1: Press the Menu button on your remote control. Using the down arrow key on your remote, scroll down until "closed captioning" is highlighted in yellow.

Step 2: Press the right arrow key on your remote once to transfer to the right side sub-menu.

Step 3: Make sure “closed captioning” is highlighted in yellow.

Step 4: Use the left and right arrow keys to choose between OFF or ON depending on your preference.

Step 5: Click the EXIT button on your remote to return to your programming.

Premier DVR & Standard Box Models A130, A530, A140, A540:

Step 1: Access the main menu by pressing the Menu button on the remote control.

Step 2: Using the down arrow on your remote, scroll to “My Settings.”

Step 3: Under “My Settings,” arrow to the right and select “Display."

Step 4: Using the down arrow on your remote, highlight OFF or ON next to the heading “Closed Captioning.” Use the arrow keys to select whether you would like your closed captioning on or off. Then click OK.

PremierTV:

Press the Menu button on your remote and select Settings. Arrow to the right, highlight Display, and press the OK button. Typically, these items are set at the time of installation and are not changed.

Set screen resolution and aspect ratio for Cable TV boxes

If you notice that you have black bars on each side of your TV programming or if the TV programming doesn’t take up your entire TV screen, you can adjust the aspect ratio of your TV so the content fills the entire screen. To set the aspect ratio, follow the instructions below:

Premier DVR (Arris DCX3510) & Whole Home (Arris DCX700) Boxes:

To configure the resolution and screen settings on your Premier DVR or Model700 box:

Step 1: Turn on your DVR box and your TV.

Step 2: Power off your DVR box using the power button on the front of the box (leave your TV on).

Step 3: Press the Menu button on your remote control.

Step 4: The following screen will appear.

Step 5: An “>” icon will point to “TV Type.” Press the Select button on your remote control to scroll through the options until you see “16x9."

Step 6: Press the down arrow on your remote control until the “>” icon is pointing to “HDMI/YPbPr Output.” Press the Select button on your remote. Your TV screen will go black, but you will see the settings options on the small screen on the front of your DVR (usually this screen shows the current time or channel). Continue pressing the Select button until you see “080P” appear on the DVR screen. Wait about 10 seconds and you should see the “user settings” screen reappear on your TV.

Step 7: Push the down arrow on the remote until the “>” icon is pointing to “4:3 Override.” Press the Enter button on the remote to scroll through the options until you see "Stretch."

Step 8: Press the Power button again to turn the DVR back on.

Your setup is complete. You should see the picture fill your entire screen.

Premier DTA Box:

To configure the resolution and screen settings on your Premier DTA box:

Step 1: With both the TV and DTA box powered on, press the Menu button on the remote that came with your DTA.

Step 2: Using the arrow keys on your remote, scroll down to “HDMI settings/setup” and press the OK button.

Step 3: Using the arrow keys on your remote, scroll down to the “1080 wide” option, then press the OK button.

Step 4: A screen will appear asking you to confirm your choice by pressing the OK button on your remote.

Step 5: Press the EXIT button on your remote to exit the setup menu.

Your setup is complete. You should see the picture fill your entire screen.

Cable TV Equipment Accessibility Options

Learn more about equipment options, closed captioning, voice guidance and other features for users with disabilities.

Common Errors

How to switch Inputs on your TV (“No Signal” TV Error)

When you see the “no signal” message on your TV screen (instead of your TV programming), it means that your TV is on the wrong input.

What are inputs?

Your TV can be connected to multiple devices. Each device, such as your set top box, a DVD player or video game system, is usually connected to a different input on the TV. Each of these inputs reflects the use of an HDMI cable plugged into the back of your TV. You can change the input on your TV to select each device.

How to change the input on your TV:

How to change the input can vary based on your TV brand and specific model, but it is usually accessible from a button on the TV’s remote control.

Step 1: Using the remote that came with your TV (NOT the remote that Premier gave you with your box), look for a button with one of the following names or something similar:

  • Input
  • AUX
  • Source
  • Video Source
  • Component
  • HDMI 1

Step 2: Press the button that matches one of the items in the list above. Depending on your TV, continuously pressing the button may cycle through available inputs or display a menu with a choice of inputs. If it brings up a menu, you can likely use the remote's arrow keys to highlight a choice and select that input.

The inputs often have basic names such as Video 1 and Video 2, names reflecting the type of connection such as HDMI 1 or Component 2, or descriptive names such as Cable Box or DVD. On some TVs, you can create custom input names.

Step 3: Continue trying each input listed on your screen. You may need to try several inputs before you find the correct one. You will know you are on the correct input when you see your television programming return.

*For the exact steps that detail how to change the input for your specific TV brand, contact your TV’s manufacturer or refer to the user manual for your TV.