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Premier Email Help

With Premier Internet service comes a complimentary Email address, ending in or Learn how to make the best use of your email address through setup and management.

Premier Email Passwords

Change or reset your Premier email password

To change or reset your Premier email password, click here. You will be asked to log in using your current email and password, then you will be given the option to reset your password.

Your new password must meet the following criteria: at least six characters long, with at least one lowercase letter, one number and one special character. Also, it may not contain more than half of the same characters as your username.

Set Up Email on Your Computer

Set up your Premier email account using Mozilla Thunderbird

Here are the steps to set up your POP3 email account using Mozilla Thunderbird. Mozilla Thunderbird is a free, open source, cross-platform email, news, RSS, and chat client developed by the Mozilla Foundation (makers of the Mozilla Firefox web browser).

  1. Open Thunderbird and click on Tools > Account Settings. Email - Account Settings Image
  2. On the lower left of the window that pops up click on “Account Actions” and choose “Add Mail Account”. Email - Add Email Account Image
  3. Enter your name, email address, and password and click “Continue”. Email - Account Setup Image
  4. Choose “POP3” for the account type and then click on the “Manual Config” button. Email - Manual Config Image
  5. Use the settings listed below for your POP3 email account. Make sure you enter your full email address in the username blank at the bottom. Click “Done” when you have completed entering your information. Email - Manual Config Done Image
  6. Do not be alarmed by the warning that follows. Check the box saying, “I understand the risks” and click “Done”. Email - Warning Image
  7. Once setup is complete verify the number of days you want to “Leave messages on server”. Premier Communications recommends setting this to five days, but you can adjust this to meet your needs. This does not affect the emails you save on your computer. It is only the number of days that copies of the emails are kept on Premier Communications email server. Email - Server Settings Image

Set up your Premier email account using Outlook

Setting up your POP3 email account in Outlook 2010, Outlook 2013 and Outlook 2016 are very similar. Here are the steps to for setting up your account:

  1. Open Outlook and click on the “File” tab and then the “Add Account” button. Email - Outlook Add Account Image
  2. Answer “Yes” when asked if you want to configure an email account.
  3. On the Add New Account screen you can put in your Name, E-mail Address, and Password. However, the key to this step is that you need to select “Manually configure server settings or additional server types” in order to set up a POP3 account. Email - Outlook Add Account Manual Image
  4. Select “Internet E-mail” or “POP or IMAP”, then click “next” Email - Outlook Account Type Image
  5. Enter your mail server settings for your POP3 account as shown below. When this window has been filled in, click on the “More Settings” button on the lower right-hand corner of the window. Email - Outlook Account More Settings Image
  6. On the Internet E-mail Settings box that pops up choose the Outgoing Server tab. Check the box saying “My outgoing server (SMTP) requires authentication”. Below it check the box to “Use same settings as my incoming mail server”. Email - Outlook Account Outgoing Server Image
  7. Select the Advanced tab and change the outgoing server port from 25 to 587. In addition, choose the “Delivery” options you prefer at the bottom of the window. Email - Outlook Account Advanced Image

    Note: Premier suggests removing the emails from the server after 5 days. You can adjust this up or down depending on your needs and the volume of email that you receive.

  8. Choose “OK” at the bottom of the Internet E-mail Settings window. This window will disappear, and you can click “Next” at the bottom of the Add New Account window. The email program will automatically test your email settings and let you know if they are correct.
  9. Click “Finish” to complete your account setup and begin downloading email. Email - Outlook Account More Settings Image

Set up your Premier email account using Apple Mail (for Apple computers)

Use the following steps to set up your mail account using the Apple Mail program:

  1. Launch Apple Mail from the dock. The icon looks like a postage stamp.
  2. At the ‘Welcome to Mail’ screen enter your name, email address, and password. Then click the “Continue” button.
    Email - Apple Welcome Image
  3. Enter information for the incoming mail server. Set the account type to POP and enter your full email address for the username.
    Email - Apple Incoming Mail Server Image
  4. Enter information for the outgoing mail server.

    Note: Enter the full email address for the username.

    Email - Apple Outgoing Mail Server Image
  5. The next screen will include the account summary, it will leave “SSL on” by default. Click the “Create” button to create the account.
    Email - Apple Account Summary Image
  6. When the account has been created you can go into Mail > Preferences to edit settings if needed (if your email is working correctly for sending and receiving email your setup is complete. If you are not receiving email, follow steps 7-10 below.
    Email - Apple Account Preferences Image
  7. Under the “Advanced” button you can choose how long you want to leave email messages on the server.

    Note: Under this tab you can also choose to turn SSL off and use Port 110 if you are having issue receiving your emails.

    Email - Apple Account Advanced Settings Image
  8. To change outgoing mail server setting, go back to the ‘Account Information’ tab. Click on the right of the outgoing email server and choose “Edit SMTP Server List…”
    Email - Apple Account Information Image
  9. Highlight your outgoing server ( and select the “Advanced” button. Select “Use custom port” and enter port 587 in the box behind this selection. Set the Authentication to “password” and enter the full email address and password in the blanks beneath it.
    Email - Apple Account Advanced Custom Port Image
  10. Once you have completed this you can click “OK” at the bottom of the window and then choose the red button in the upper left to close the Accounts window. If it prompts you, select the option to “Save Changes.”

Set Up Email on your Smartphone or Tablet

Set up your Premier email account on your iPhone or iPad

Here are the steps to set up email on your iPhone or iPad.

  1. Select the “settings” app
  2. Tap the “Accounts & Passwords” menu Email - Tablet Settings Image
  3. You will see a list of email accounts, if any are set up already. Choose “Add Account”. Email - Tablet Add Account Image
  4. Choose “other”
  5. Email - Tablet Other Image
  6. Tap on “Add Mail Account.” Email - Tablet Add Mail Account Image
  7. Enter your account information (email address and password) and tap on “Next.” Email - Tablet Account Information Image
  8. Select “POP” for account type. Fill in the incoming and outgoing mail server information.

    Note: Use the full email address for the username. You will need to enter the full email address and password under the outgoing mail server even though it may say that they are optional. Once entered tap “save.”

    Email - Tablet POP Image
  9. Your mail application will check to see if it can connect to your incoming and outgoing mail server. If successful it will create and save your account.

    Note: To specifically edit your settings/preferences for you account in the future, you can access it through: Settings > Accounts & Passwords. Then select your account. You can also edit your general mail app settings by choosing Settings > Mail

    Email - Tablet Mail Access Image

Set up your Premier email account on your Android phone or tablet

Here are some basic guidelines for setting up your email account on your Android Phone. Keep in mind you may need to change some settings in the email program on your computer to receive email on both devices. To set up your account:

  1. Go to Settings and then choose “Add account” under the ‘Account Setup’ menu. Email - Android Add Account Image
  2. Once you have entered the email address and the password for your account, choose “Manual Setup” when setting up your email account.
  3. Select “POP3” for the account type. Email - Android POP3 Image
  4. Enter the full email address for the username when setting up the incoming (POP3) server settings. Email - Android Incoming Server Settings Image
  5. For the outgoing mail (SMTP) server settings, verify that the port is 587 and that you enter the entire email address for the username. Email - Android Outgoing Server Settings Image
  6. You can adjust your account settings. Email - Android Adjust Settings Image
  7. Enter your display name and finish the account setup. Email - Android Display Name Image


Premier Email is giving a “mailbox full” message

Premier Communications provides a default of 150Mb of email server storage. We recommend that you set up email as a POP3 account on your PC, not IMAP. Also make sure to check your email preferences to verify that your email program (Outlook, Windows Mail, Windows Live Mail, Apple Mail, etc.) is set to “remove messages from the server” after 5 days or less.