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Cable TV Help

Get settings and options customized to your viewing habits for the ultimate entertainment experience.

Cable TV Equipment

How do I use my Cable TV remote?

DTA Remote:

Universal Electronics - Pulse HD-DTA Remote Control

The Premier DTA remote has a variety of helpful features and functions. For more information about how to use the remote and detailed setup and function descriptions visit the equipment page.

DVR Remote:

UR5L-9000L Universal Remote Control

The Premier DVR remote is a “universal” remote, meaning it can be programmed to operate various brands of one or more types of electronic devices. For example, the Premier DVR remote can also be programmed to control a surround sound system, a DVD player and more. To program additional devices and learn more about the DVR remote functionality, visit our equipment page.

Can I use my DVR Universal Remote to control my surround sound system or DVD player?

Yes, the Premier DVR remote is a “universal” remote, meaning it can be programmed to operate various brands of one or more types of electronic devices. To learn how to program the remote to control additional devices view the DVR Remote Manual on our equipment page.

Connect your DTA box to your TV and pair with the DTA remote

If you choose to add a DTA to one of your TV’s, follow the steps below to set up the DTA, connect it to your TV and pair the remote to control channel and volume.

Watch the video

Supplies:

  • DTA Box
  • Coax Cable
  • HDMI Cable
  • DTA Remote
  • 2 AA batteries
Connect your DTA to your TV

Step 1: Connecting the Coax Cable Take the Coax cable and insert one end into the cable port on your wall. Connect the other end to the “cable in” port on the back of your DTA. To secure, gently twist the silver ends of the cable.

Step 2: Connecting the HDMI Cable Connect one end of the HDMI cord to the back of the DTA in the spot labeled “HDMI”. Then, insert the other end in one of the HDMI input ports on the back of your TV.

Take note of which HDMI port you used on the back of your TV. This will be the HDMI “input” you will use in Step 5.

Step 3: Connecting the DTA to Power Plug the small circular end of the power cord into the back of the DTA box labeled “power.” Take the large end of the power cord and plug it in to your wall outlet or surge protector.

Step 4: Turn on the TV Using the remote that came with your TV or the main power button on the back of your TV, turn your TV on. Note: DO NOT use the new remote provided, it has not been programed to your TV yet.

Step 5: Selecting the Input Using the remote that came with your TV or the buttons on the back of your TV, select the input button. Select the HDMI input that the DTA box is connected to (refer to Step 2).

If the DTA box is installed correctly, you should be able to view the programming. If you do not see programming resume contact us.

Now that your DTA is installed, it’s time to program the remote that came with the DTA. Once you complete the programming steps below, this DTA remote will now run your TV.

Note: If you have an HD TV you will still need to use the original remote that came with your TV to change the input settings.

Pair Your DTA Remote with Your TV

Step 1: Insert 2 AA batteries into the remote.

Step 2: Point the remote at the DTA.

Step 3: Press and hold the setup button on the bottom right of the remote until the LED light blinks twice.

Step 4: Press the TV power key. The LED light will remain on.

Step 5: Press and Hold the Number Code for your TV brand from the chart below.

Brand Digit
Insigina/Dynex 1
LG/Zenith 2
Mitsubishi 3
Panasonic 4
Philips/Magnayox 5
Samsung 6
Sharp 7
Sony 8
Toshiba 9
Vizio 0

Step 6: Let go of the key when your TV turns off.

Your setup is complete. If this method does not work, try the “Alternate Method” below listed in the DTA user’s manual on the equipment page.

Programming your DTA Remote

Now that your DTA is paired with your TV, you need to program your DTA remote to change the TV channel and volume.

Step 1: Begin by turning on your TV using your DTA remote.

Step 2: Press and hold the setup button on your DTA remote until the LED light flashes twice.

Step 3: Press the volume up button once. The LED light will flash twice.

Step 4: With the TV still on, point the remote at the DTA.

Step 5: Press and hold the setup button until the LED light blinks twice. Then, press the menu button.

Step 6:: A box will appear will on your TV screen asking for a 3-digit code. Enter the 3-digit code displayed on the screen then press OK.

If the pairing was successful, you will see a success message appear on the TV. Now, you should be able to change channels and adjust the volume on your TV with your DTA remote.

How to use the interactive channel guide (i-Guide)

With the interactive channel guide, it’s easy to find and discover the programs you love. With enhanced search capabilities and program previews, you can enjoy your favorite shows and discover new programming with ease.

Accessing the Menu:

The Menu provides shortcuts directly to the key features of i-Guide. Press the “menu” button on your remote to access various items from the main menu, such as your DVR recordings, parental controls, search, your favorites and more.

View TV Listings by Time, or find out what’s up next:

To out what’s on TV right now, or what’s coming up next on each channel, press the “guide” button on your remote. Use your “up” and “down” arrow keys on your remote to see what’s currently playing on each channel. Use the “right” arrow key on your remote to see what’s up next.

Search for content, shows and channels:

i-Guide provides you with many ways to search for your favorite content. To search, push the “menu” button on your remote, then select the magnifying glass icon on the screen. You can quickly search programs by title, or search by categories, such as Movies, Sports, or Kids programs.

Parental Controls:

i-Guide provides a Parental Controls feature, which lets you restrict viewing and purchases of TV programs and services based on your preferences.

To access the Parental Controls setup, press the “menu” button on your remote and select the lock icon that appears on your screen. To activate Parental Controls, you must set a personalized four-digit PIN. Then you can configure locks by movie ratings, TV and content ratings, channels, or titles.

For more tips and features, view our Interactive Channel Guide Video

Set up shows to record on your DVR

Set up a one-time recording:

i-Guide makes it easy to schedule recordings on your DVR and build your own personal library. Using the “search” feature or the program guide, highlight the segment you would like to record. You can then record the program by pressing the “record” button on your remote or record from the Program Info screen.

Set up a “series” or recurring recording:

If you would like to watch a multi-episode TV series, the DVR makes it easy to automatically record new episodes using the “series recording” feature.

To set up a series recording:

  1. Highlight the TV series you want to record in the channel guide and press the “record” button on your remote twice.
  2. Select the “Create a Series Recording” icon and specify your recording options.
  3. Select “Record” to record the series.

Record Live TV with your DVR

With a DVR, you can control live TV. When you tune to a channel, the DVR automatically begins making a temporary recording of the program. Once the temporary recording begins, you can pause, rewind and fast-forward through the recording. Your DVR records up to 90 minutes of live TV.

Streaming TV

Can I watch Cable TV online with channel apps?

Yes, with a Premier Cable TV subscription, you also have access to channel apps (WatchESPN, ABC app, Disney app and more) to stream your favorite shows online or via apps. Visit our Cable TV page to see which apps are available.

In order to sign into the channel apps or websites, you will need to have login credentials. To create your login credentials, watch the video tutorial or simply follow the steps below:

Step 1: Visit www.watchtveverywhere.com and click “register”.

Step 2: Select “Premier Communications” from the TV provider drop down menu and click “Submit”.

Step 3: Click “Register.” You will need two pieces of information to register:

  • Your account number (found on your Premier Communications monthly bill)
  • The correct spelling of the last name on the account.

Step 4: You will be asked to:

  • Provide your email address. (This can be any valid email address.) This will also be the “user name” you will use to log in
  • Choose a password
  • Select a password reset question
  • Supply the answer to the password reset question

Step 5: Once you’ve completed the information in Step 4, click the “Register” button.

Step 6: Check your Inbox for the email address you just provided. You will find an email message with an activation link from WatchTVEverywhere. Click on the link to complete the registration process.

Note: the email may take several minutes to come through. If you don’t see the email after approximately 10 minutes, check your junk folder.

Now, your registration is complete, and you can begin to enjoy streaming TV using your web browser, tablet, smartphone or streaming device (Apple TV, Roku Player etc.).

For more information about streaming TV, visit our TV Everywhere page.

Which app goes with my Cable TV channels? Can I watch TV online?

Using your WatchTVEverywhere streaming TV login credentials, you can stream your favorite programming using a web browser, tablet, smart phone or streaming device (Apple TV, Roku Player etc.)

Use this guide to find out which apps to use and shortcuts to stream in your web browser.

Read our related Article: Can I Watch Cable TV online with Channel Apps?

I plan to stream TV to my TV and Smartphone. What is the best Internet speed to use?

If you plan to stream TV, especially on multiple devices, it’s important to have the Internet speed that will give you the best streaming experience. We don’t want you to suffer through buffering.

Get speed an Internet speed recommendation that’s personalized for you and your viewing habits and devices. Take our Internet speed quiz

Read our related Article: Internet Speed Recommendations for the Best Streaming Experience

Common Errors

How to switch Inputs on your TV (“No Signal” TV Error)

Do you ever see the “no signal” message on your TV screen? Here’s how to fix it.

When you see the “no signal” message on your TV screen (instead of your Cable TV programming), it means that your TV is on the wrong input.

What are inputs?

Your TV can be connected to multiple devices. Each device, such as your set top box, a DVD player or video game system, is usually connected to a different “input” on the TV. Each of these inputs reflects the use of an HDMI cable plugged into the back of your TV. You can change the input on your TV to select each device. (For example, you can change the input to switch from watching Cable TV to watching a DVD on your DVD player).

How do I switch the input to resume watching my Cable TV?

How to change the input can vary based on your TV brand and specific model, but it is usually accessible from a button on the TV’s remote control.

Step 1: Using the remote control that came with your TV (note: this is NOT the remote that Premier gave you with your box), look for a button with one of the following names, or something similar:

  • Input
  • AUX
  • Source
  • Video Source
  • Component
  • HDMI 1

Step 2: Press the button that matches one of the items in the list above.

Depending on your TV, continuously pressing the button may cycle through available inputs or display a menu with a choice of inputs. If it brings up a menu, you can likely use the remote control’s arrow keys to highlight a choice, then the remote’s Select or Enter button to choose that input.

The inputs often have basic names such as Video 1 and Video 2, names reflecting the type of connection such as HDMI 1 or Component 2, or descriptive names such as Cable Box or DVD. On some TVs, you can create custom input names.

Step 3: Continue trying each input listed on your screen.

You will know you are on the correct input when you see your television programming return Note: you may need to try several inputs before you find the correct one

For the exact steps that detail how to change the input for your specific TV brand, contact your TV’s manufacturer or refer to the user manual for your TV.

Viewing & Accessibility

Turn ‘Closed Captioning’ On or Off

Follow the instructions below to turn closed captioning on or off. Note, that depending on the model of your Cable TV box, the instructions will differ.

For help choosing your Cable TV Box model, refer to our photo guideor look on the back or bottom of your Cable TV box.

Premier DVR (Arris DCX3510) & Whole Home (Arris DCX700) Boxes:

Step 1: On your remote control press the “Menu” button

Step 2: Using the arrow keys on your remote, make sure the “Home icon” is highlighted in yellow, then click “ok” on the remote

Step 3: A new screen will appear. Using the arrow key, scroll down the page until you see a “setup” option, then click “ok”

Step 4: Using the arrow keys on your remote, navigate to “Closed captioning setup”. Select it by pressing the “ok” button on your remote.

Step 5: Use the right and left arrow keys on the remote to choose either, “off” or “on”, depending on your preference. Then press “ok”.

Step 6: Click the “exit” button on your remote to return to your programming.

Premier DTA Box:

Step 1: Press the “menu” button on your remote control

Using the down arrow key on your remote scroll down until “closed captioning” is highlighted in yellow

Step 2: Press the right arrow key on your remote once to transfer to the right side sub-menu

Step 3: Make sure “closed captioning” is highlighted in yellow

Step 4: Use the left and right arrow keys to choose between “on” or “off” setting, whichever you prefer

Step 5: Press the “exit” button on your remote to return to your programming.

Premier DVR & Standard Box Models A130, A530, A140, A540:

Step 1: Access the main menu by pressing the “menu” button on the remote control

Step 2: Using the “down arrow” on your remote scroll to “My Settings”

Step 3: Under “My Settings”, arrow to the right and select “Display” by clicking the “ok” button on your remote control.

Step 4: Using the down arrow key on your remote, highlight the “on” or “off” next to the heading “Closed Captioning”. Use the arrow keys to select whether you would like your closed captioning on or off. Then click “ok”.

Set screen resolution and aspect ratio for Cable TV boxes

If you notice that you have black “bars” on each side of your TV programming or if the TV programming doesn’t take up your entire TV screen, you can adjust the “aspect ratio” of your TV so the content fills the entire screen.

To set the aspect ratio, follow the instructions below:

Premier DVR (Arris DCX3510) & Whole Home (Arris DCX700) Boxes:

To configure the resolution and screen settings on your Premier DVR or Model700 box:

Step 1: Begin with both your DVR box and your TV on.

Step 2: Power off your DVR box using the power button on the front of the box (leave your TV on)

Step 3: Press the “menu” button on your remote control

Step 4: The following screen will appear

Step 5: An “>” icon will be pointing to “TV Type”. Press the “select” button on your remote control to scroll through the options until you see “16x9”.

Step 6: Press the “down arrow” on your remote control until the “>” icon is pointing to “HDMI/YPbPr Output”. Press the “select” button on your remote. Your TV screen will go black, but you will see the settings options on the small screen on the front of your DVR (usually this screen shows the current time or channel). Continue pressing the “select” button until you see “080P” appear on the DVR screen. Wait about 10 seconds and you should see the “user settings” screen reappear on your TV.

Step 7:: Finally, push the “down” arrow on the remote until the “>” icon is pointing to “4:3 Override”. Press the “enter” button on the remote to scroll through the options until you see “stretch”.

Step 8: Press the “power” button again to turn the DVR back on.

Your setup is complete. You should see the picture fill your entire screen.

Premier DTA Box:

To configure the resolution and screen settings on your Premier DTA box:

Step 1: With both the TV and DTA box powered on, press the “menu” button on the remote that came with your DTA.

Step 2: Using the arrow keys on your remote, scroll down to “HDMI settings/setup” and press the “ok” button.

Step 3: Using the arrow keys on your remote, scroll down to the “1080 wide” option, then press the “ok” button

Step 4: A screen will appear asking you to confirm your choice by pressing the “ok” button on your remote.

Step 5: Press the “exit” button on your remote to exit the setup menu.

Your setup is complete. You should see the picture fill your entire screen.